Front Desk Receptionist For Boutique Hotel

We are opening a new 30-room boutique hotel located 5 minutes from Bole International Airport and are looking for a motivated and experienced Hotel Operations Manager to lead daily operations.

Job Description

We are seeking an energetic and accountable Front Desk Receptionist to join our team. While prior hospitality experience is a plus. we value pro-activeness, a positive attitude, willingness to learn, and dedication to outstanding service. Fluency in English and Amharic (written and spoken) is essential.

You will be the first point of contact for guests, ensuring their stay is seamless and memorable.

Key Responsibilities:

• Manage reservations, process payments, and maintain accurate records.
• Use hotel management software and Microsoft Office (Word, Excel) efficiently.
• Answer phone calls and emails in English and Amharic, providing clear and polite assistance.
• Managing Hotel Management Systems (HMS/PMS) and Online Travel Agency (OTA) platforms like Booking.com
• Collaborate with housekeeping, maintenance, and other teams to ensure guest satisfaction.
• Resolve issues swiftly, escalate when necessary, and maintain a solution-oriented mindset.
• Proactively seek feedback, adapt to new processes, and embrace training opportunities.

Qualifications:

Education: Bachelor’s degree or Diploma (with 2 and more years of experience) in Hospitality, experience is highly valued and considered as a great asset

Language Skills: Fluent in English and Amharic (excellent reading/writing abilities).

Technical Skills: Proficiency in computers (MS Office, email, basic software, HMS/PMS & OTA platforms like Booking.com).

Personality Traits:

• Proactive, Outgoing, resilient, and customer-focused.
• Thrives in fast-paced environments; maintains composure under pressure.

Work Ethic: Highly accountable, punctual, and eager to grow within the hospitality industry.

Preferred :

• 2 and more years of experience in customer service, hospitality, or front desk roles

We Offer:

• Growth Opportunities: Clear path for advancement based on performance.
• Competitive Pay: Attractive salary commensurate with skills and experience.
• Positive Environment: Supportive team, ongoing training, and work-life balance.
• Night shifts will be required twice a week, based on the schedule.

Location: Bole, Addis Ababa

Start Date: Immediate

Skills Required:

• Hotel / Tourism