General Manager

Position Summary

• The General Manager (GM) will lead all aspects of Altera operations, commercial performance, guest experience, and people management.
• The GM will set strategy, drive revenue and profitability, ensure operational excellence across departments, and act as the public face of the property.

Key Responsibilities

• Provide overall leadership and strategic direction for the property to meet revenue, ADR, occupancy, and profitability targets.
• Oversee day-to-day hotel apartment operations: front office, housekeeping, maintenance, security and IT.
• Develop and implement SOPs, quality standards, and service training to maintain consistent guest experience and compliance with health & safety regulations.
• Create and execute sales & marketing plans (direct, OTA, Corporate, and Group) to increase occupancy and repeat business.
• Manage financial performance: prepare annual budgets with the finance manager, control costs, monitor P&L, and report monthly to owners.
• Recruit, coach, and inspire a high-performing team; lead talent development and implement performance management.
• Build and maintain relationships with key corporate clients, travel agents, embassies, and partners.
• Ensure property maintenance, asset protection, and capital expenditure projects are delivered on time and on budget.
• Represent Altera publicly, handle guest complaints, and escalate as needed.

Required Qualifications & Experience

• A degree in Hotel Management or Equivalent
• Minimum 8–12 years of progressive experience in hotel or serviced residence management, with at least 4 years in a senior leadership/GM role.
• Excellent leadership, communication, and interpersonal skills; culturally sensitive and able to work in a diverse environment.
• Proven experience with hotel PMS, CRS/OTA channels, and revenue management tools.
• Strong commercial acumen, preferably with experience in Rooms Management and managing budgets, revenue proposals, and forecasting results.
• Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets.

Competencies & Personal Attributes

• Results-driven, hands-on leader with excellent problem-solving skills.
• High standards of integrity, professionalism, and guest orientation.
• Strong commercial acumen and analytical skills.
• Comfortable working in a fast-paced environment and managing multiple priorities.

Skills Required:

• Hotel / Tourism