General Manager

Position Summary

The General Manager (GM) will lead all aspects of Altera operations, commercial performance, guest experience, and people management. The GM will set strategy, drive revenue and profitability, ensure operational excellence across departments, and act as the public face of the property.

Key Responsibilities

• Provide overall leadership and strategic direction for the property to meet revenue, ADR, occupancy, and profitability targets
• Oversee day-to-day hotel apartment operations including front office, housekeeping, maintenance, security, and IT
• Develop and implement SOPs, quality standards, and service training to maintain consistent guest experience and compliance with health & safety regulations
• Create and execute sales and marketing plans (direct, OTA, corporate, and group) to increase occupancy and repeat business
• Manage financial performance by preparing annual budgets with the finance manager, controlling costs, monitoring P&L, and reporting monthly to owners
• Recruit, coach, and inspire a high-performing team; lead talent development and implement performance management systems
• Build and maintain relationships with key corporate clients, travel agents, embassies, and partners
• Ensure property maintenance, asset protection, and capital expenditure projects are delivered on time and on budget
• Represent Altera publicly and handle guest complaints, escalating issues when necessary

Required Qualifications & Experience

• Degree in Hotel Management or equivalent
• 8–10 years of progressive experience in hotel or serviced residence management, with at least 4 years in a senior leadership or GM role
• Strong leadership, communication, and interpersonal skills; culturally sensitive and able to work in a diverse environment
• Proven experience with hotel PMS, CRS/OTA channels, and revenue management tools
• Strong commercial acumen, including experience in rooms management, budgeting, revenue planning, and forecasting
• Ability to lead, motivate, and manage teams to achieve high performance and exceed targets

Competencies & Personal Attributes

• Results-driven, hands-on leader with strong problem-solving skills
• High integrity, professionalism, and strong guest orientation
• Strong commercial awareness and analytical thinking
• Ability to work in a fast-paced environment and manage multiple priorities effectively

Skills Required:

• Hotel / Tourism