Ramada By Wyndham Addis Hotel
Verified
Guest Service Agent
Addis Ababa - Ethiopia
full-time
permanent
Posted
1 hour ago
Experience
1+ Years
Deadline
May. 30, 2026 (14 days left)
Job Summary:
The Guest Service Agent is responsible for providing excellent customer service to guests, handling guest inquiries, supporting front desk operations, and ensuring a welcoming and professional hospitality experience. The role requires strong communication skills, problem-solving ability, and a customer-focused attitude.
Key Responsibilities:
- Provide professional and friendly guest service at all times.
- Handle guest inquiries, requests, and complaints efficiently.
- Support front desk and reservation operations.
- Maintain accurate guest information and records.
- Coordinate with other departments to ensure smooth guest experience.
- Assist guests with check-in, check-out, and general hotel information.
- Ensure high standards of customer satisfaction and hospitality.
- Handle multiple tasks effectively in a fast-paced environment.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer and OPERA system knowledge.
- Ability to multitask and work under pressure.
- Problem-solving and conflict-resolution skills.
- Professional appearance and attitude.
- Flexibility to work shifts, weekends, and holidays.
Required Competencies:
- Strong organizational and time management skills.
- Ability to work effectively in a team environment.
- Attention to detail and accuracy.
- Positive attitude and willingness to assist guests.
- Ability to maintain professionalism in stressful situations.
Skills Required:
- Hotel / Tourism
How to Apply
Interested and qualified applicants should submit their CV, Cover letter, and relevant documents via email:
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