Guest Service Agent

Job Summary:

The Guest Service Agent is responsible for providing excellent customer service to guests, handling guest inquiries, supporting front desk operations, and ensuring a welcoming and professional hospitality experience. The role requires strong communication skills, problem-solving ability, and a customer-focused attitude.

Key Responsibilities:

• Provide professional and friendly guest service at all times.
• Handle guest inquiries, requests, and complaints efficiently.
• Support front desk and reservation operations.
• Maintain accurate guest information and records.
• Coordinate with other departments to ensure smooth guest experience.
• Assist guests with check-in, check-out, and general hotel information.
• Ensure high standards of customer satisfaction and hospitality.
• Handle multiple tasks effectively in a fast-paced environment.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Basic computer and OPERA system knowledge.
• Ability to multitask and work under pressure.
• Problem-solving and conflict-resolution skills.
• Professional appearance and attitude.
• Flexibility to work shifts, weekends, and holidays.

Required Competencies:

• Strong organizational and time management skills.
• Ability to work effectively in a team environment.
• Attention to detail and accuracy.
• Positive attitude and willingness to assist guests.
• Ability to maintain professionalism in stressful situations.

Skills Required:

• Hotel / Tourism