Head Of Protocol EO

View Vacancy - Head of Protocol EO (11/25 ADD)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality, and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status, or other categories protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce, and you may be required to undertake other duties from time to time, as we may reasonably require.

Job Details

Job Category: Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory: Protocol, Visits and Events

Job Description (Roles and Responsibilities)

Main purpose of job: Lead the work of the Protocol team to deliver routine protocol duties such as clearance of official consignments; assisting staff with visa, driving license, diplomatic ID cards, vehicle registration, etc. Direct the team on a daily basis, monitor progress of requests/works, provide updates, identify and implement improvements to customer experience, and support/develop the team.

Roles and Responsibilities:

• Monitoring the work of the Protocol team, following up on progress and providing updates to customers and senior leaders.
• Directing the team on a daily basis, ensuring tasks are prioritized and completed.
• Assisting, supporting, and developing the protocol team.
• Being a focal person and representing the team.
• Leading on protocol duties for VIP visits – working closely with organizers, providing updates, delegating, etc.
• Leading on the work with HM Consul on British National protocol matters.
• Leading on medical evacuations.
• Managing the Protocol team budget and handling the imprest.
• Arranging import and export clearances – personal effects of embassy diplomatic staff, vehicles, pets, medical items, and other goods.
• Working on new registration and transfer of vehicles.
• Obtaining diplomatic cards, driving licenses, duty-free papers, visas, etc.
• Liaison with Ethiopian government offices over payment of bills, customs clearance, and other matters where the Embassy needs assistance.
• Clearance of Embassy goods from Customs and working closely with local and UK agents.
• Maintaining good relations with a range of Ethiopian government officials.

Resources Managed:

(staff and expenditure) - 3 x AO's

Essential Qualifications, Skills, and Experience

• College diploma/degree in a business-related field
• 5 or more years of experience in facilitation, clearance, and protocol work, or similar facilitation roles
• Good knowledge of Ethiopian government offices, their procedures/policies
• Basic computer skills – Word, Excel
• 3rd grade or equivalent valid driving license
• Able to work on unconditional hours, late nights, early mornings, weekends, and public holidays
• Fluent in Amharic and English

Desirable Qualifications, Skills, and Experience

• Proven driving ability of 4WD vehicles

Required Behaviours

Communicating and Influencing, Delivering at Pace, Working Together

Application Details

• Application deadline: 24 June 2025
• Grade: Executive Officer (EO)
• Type of Position: Permanent
• Working hours per week: 36
• Region: Africa
• Country/Territory: Ethiopia
• Location (City): Addis Ababa
• Type of Post: British Embassy
• Salary: USD 862.35
• Type of Salary: Monthly
• Start Date: 1 August 2025

Additional Information

• The British Embassy will never request any payment or fees to apply for a position.
• Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia.
• All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
• The responsibility lies on the successful candidate to:
  1. Obtain the relevant permit
  2. Pay the fees for the permit
  3. Make arrangements to relocate
  4. Meet the costs of relocation
• Base salary is subject to tax and other statutory deductions.
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
• Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles
• Reference checking and security clearances will be conducted on successful candidates.
• Please log into your profile on the application system regularly to review the status of your application.
• Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months, the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Skills Required:

• Sales / Marketing / Business / Management