IT Administrator

Qualification: Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.

Experience: Minimum of 3 years of experience in IT Support, Helpdesk, IT Administration, or a similar role. Experience working with NGOs/INGOs is advantageous.

Additional Qualifications:

• Relevant professional certifications such as CompTIA Network+, Microsoft Certifications, or related credentials are an added advantage.
• Proficiency in English is mandatory.
• Experience supporting global or remote IT teams is advantageous.

Required Skills & Competencies:

• Strong communication skills with the ability to explain technical issues to non-technical users.
• Excellent problem-solving and analytical thinking abilities.
• Good time management and ability to prioritize multiple support requests.
• Adaptability and willingness to learn new technologies.
• Strong teamwork and collaboration skills, including working with global teams.
• High level of integrity, confidentiality, and professionalism.
• Strong customer service orientation and user support skills.

Technical Skills:

• Hardware and software installation, configuration, and troubleshooting.
• Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint).
• Windows operating systems support and administration.
• Basic networking including LAN, Wi-Fi, internet connectivity, and printer support.
• IT asset management and documentation.
• Antivirus management, system updates, and cybersecurity practices.
• User account management and access control administration.
• IT support ticketing systems and reporting tools.
• Knowledge of data protection and information security compliance.

Main Purpose:

The IT Administrator is responsible for providing reliable, secure, and responsive IT support to staff and equipment, while supporting organizational and global IT initiatives. The role ensures that technology systems, equipment, and digital tools effectively support organizational operations and mission objectives through efficient service delivery, system administration, and information security management.

Duties and Responsibilities:

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Provide in-person local IT support and remote support to global users as required.
• Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment.
• Administer Microsoft 365 environments and other cloud-based platforms.
• Ensure timely resolution of IT incidents and service requests, escalating issues when necessary.
• Maintain an accurate inventory of IT assets, licenses, and equipment assignments.
• Support the operation and maintenance of office networks, internet connectivity, and shared systems.
• Perform routine system checks, updates, maintenance, and performance monitoring.
• Ensure antivirus software, security patches, and system updates are properly implemented.
• Support compliance with organizational IT, cybersecurity, and data protection policies.
• Promote secure and effective use of technology through user awareness and knowledge sharing.
• Ensure staff follow best practices regarding passwords, data storage, and system access.
• Report and support investigations of IT security incidents or data breaches.
• Provide IT induction and orientation support for newly hired employees.
• Assist staff in effectively using organizational tools, email systems, cloud storage, and collaboration platforms.
• Collaborate with the Global IT Team to implement new systems, upgrades, and security initiatives.
• Support the rollout of new IT tools, platforms, and policies.
• Maintain records of IT support requests, resolutions, and equipment assignments.
• Prepare periodic IT reports for local management and global IT teams.
• Support procurement processes for IT hardware, software, and services.
• Ensure proper documentation of IT infrastructure, systems, and procedures.
• Monitor system availability and recommend improvements to enhance efficiency and reliability.
• Provide support for hardware replacement, upgrades, and lifecycle management.
• Ensure compliance with safeguarding, confidentiality, and ethical information management standards.
• Support organizational efforts to protect sensitive information and vulnerable individuals through secure IT practices.
• Act in accordance with organizational values, code of conduct, and safeguarding policies.
• Perform other related duties assigned by the immediate supervisor.

Skills Required:

• Computer / Software / It / Data