IT Infrastructure Officer

Qualification: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

Experience: Minimum of 4 years of relevant experience in IT infrastructure management, networking, and related technical support activities.

Required Skills & Competencies:

• Strong knowledge of network administration, configuration, and troubleshooting.
• Good understanding of network security, firewalls, VPNs, and access control systems.
• Experience in managing LAN, WAN, routers, switches, and wireless networks.
• Knowledge of server administration, system monitoring, and backup solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to provide technical support and user training.
• Strong time management and attention to detail.
• Ability to work independently and manage multiple technical tasks.
• Knowledge of IT security standards and risk management practices.

Added Advantage:

• Professional certifications such as CCNA, CCNP, Microsoft Certifications, or other relevant networking and infrastructure certifications.

Duties and Responsibilities:

• Manage, maintain, and monitor the organization’s network infrastructure, including LAN, WAN, routers, switches, and wireless systems.
• Install, configure, upgrade, and maintain hardware, software, servers, and network devices.
• Monitor system performance and ensure high availability, reliability, and efficiency of IT infrastructure.
• Troubleshoot and resolve network, system, hardware, software, and application-related issues.
• Implement and maintain network security measures, including firewalls, VPNs, antivirus systems, and access controls.
• Provide technical support and assistance to staff regarding IT infrastructure and networking issues.
• Conduct user training and awareness sessions on IT systems and security practices.
• Perform regular system backups and ensure data recovery procedures are in place.
• Monitor network traffic and identify potential security threats or performance bottlenecks.
• Maintain accurate documentation of network configurations, system setups, and technical procedures.
• Coordinate with vendors and service providers for infrastructure maintenance and upgrades.
• Ensure compliance with company IT policies, standards, and security requirements.
• Evaluate and recommend new technologies to improve infrastructure performance and security.
• Prepare periodic reports on system performance, infrastructure status, and technical issues.
• Support disaster recovery planning and business continuity initiatives.
• Perform other related duties assigned by the immediate supervisor.

Key Skills:

• Networking and System Administration.
• Hardware and Software Installation and Maintenance.
• IT Security and Risk Management.
• Technical Support and Troubleshooting.
• Communication and Teamwork.
• Time Management and Attention to Detail.

Skills Required:

• Computer / Software / It / Data