IT Officer

Job Description

The position is responsible for supporting and maintaining the organization’s information systems and technology infrastructure to ensure secure, reliable, and efficient business operations. The role includes system administration, technical support, troubleshooting, monitoring IT resources, and supporting digital service delivery within the banking or microfinance environment.

Education:

• BSc Degree in Computer Science, Information Technology, Information System, Computer Engineering, or related fields.

Work Experience:

• Minimum of 2 years of relevant work experience in banking or microfinance sectors.

Key Responsibilities:

• Support and maintain information technology systems and infrastructure.
• Provide technical support and troubleshoot hardware, software, and network-related issues.
• Monitor system performance and ensure availability of IT services.
• Install, configure, and maintain computers, servers, and related IT equipment.
• Support core business applications and system users.
• Ensure implementation of data security, backup, and recovery procedures.
• Manage user accounts, permissions, and access controls.
• Maintain IT asset inventory and technical documentation.
• Support system upgrades, maintenance activities, and implementation of new technologies.
• Monitor network connectivity and resolve operational issues promptly.
• Ensure compliance with organizational IT policies and security standards.
• Prepare periodic technical reports and system status updates.
• Perform additional responsibilities assigned by supervisors.

Skills and Competencies:

• Good knowledge of banking or microfinance technology environments.
• Understanding of computer networks, databases, and information systems.
• Strong troubleshooting and analytical skills.
• Knowledge of system administration and IT support practices.
• Good communication and interpersonal abilities.
• Ability to work independently and within teams.
• Strong organizational and documentation skills.
• Attention to detail and commitment to data security and confidentiality.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and common business applications.

Skills Required:

• Computer / Software / It / Data