IT Support

Job Summary

The position is responsible for supporting and maintaining the organization’s information technology infrastructure, ensuring reliable system performance, network availability, and technical support services. The role includes assisting users, maintaining hardware and software systems, and supporting overall IT operations.

Education:

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field.

Work Experience:

• Minimum 2–4 years of relevant experience in IT support, network administration, or systems management.

Key Responsibilities:

• Provide technical support for users and resolve hardware and software issues.
• Support administration and maintenance of network and system infrastructure.
• Monitor system performance and ensure operational continuity.
• Install, configure, and maintain IT equipment and applications.
• Support troubleshooting of network connectivity and system-related problems.
• Maintain IT asset records and documentation.
• Ensure system updates, security measures, and backup procedures are implemented.
• Support continuous improvement of IT services and operations.

Skills and Competencies:

• Knowledge of IT support processes and troubleshooting techniques.
• Basic understanding of networking and systems administration.
• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.
• Ability to prioritize tasks and work under pressure.
• Strong organizational and documentation skills.

Skills Required:

• Computer / Software / It / Data