Jr. Customer Service Officer

Responsibilities

• Give Information on personal Training package, tuition fee, and duration of the training, etc. to customers through telephone, Telegram, face to face.
• Partake in the efficient and effective day to day Customer Service Counter and/or Call Centre.
• Work closely with IBOs; prepare space for IBOs when they need a place to discus with their customers.
• Perform all work competently and efficiently and promote a positive image of Breakthrough Trading S.C to the public.
• Deal with difficult customer situations in a calm and professional manner.
• Ensure customer requests for assistance/information are logged onto the company’s customer request system, and follow up on where appropriate to ensure a satisfactory outcome.
• Maintain strict confidentially on all dealings.
• Carry out photocopying, scanning and general office duties.
• Report any difficulties pertaining to the delivery of service to the Customer Service supervisor.
• Undertake other duties as directed by the manager or supervisor.

Qualification

• BA in Marketing Management/Business Management or other related fields
• 0 - 2 Years’ Experience

Skills Required:

• Sales / Marketing / Business / Management