Position Title: Jr. Customer Service Officer
Employer: Breakthrough Trading S.C
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 2 weeks ago
Deadline: Submission date is over
Responsibilities
- Give Information on personal Training package, tuition fee, and duration of the training, etc. to customers through telephone, Telegram, face to face.
- Partake in the efficient and effective day to day Customer Service Counter and/or Call Centre.
- Work closely with IBOs; prepare space for IBOs when they need a place to discus with their customers.
- Perform all work competently and efficiently and promote a positive image of Breakthrough Trading S.C to the public.
- Deal with difficult customer situations in a calm and professional manner.
- Ensure customer requests for assistance/information are logged onto the company’s customer request system, and follow up on where appropriate to ensure a satisfactory outcome.
- Maintain strict confidentially on all dealings.
- Carry out photocopying, scanning and general office duties.
- Report any difficulties pertaining to the delivery of service to the Customer Service supervisor.
- Undertake other duties as directed by the manager or supervisor.
Qualification
- BA in Marketing Management/Business Management or other related fields
- 0 - 2 Years’ Experience
