Maternal And Child Health Center Administrator

Job Description

We are seeking a highly organized, dynamic, and professional Health Center Administrator to oversee the daily non-clinical operations. The successful candidate will streamline workflows, manage administrative staff, optimize resource utilization, ensure regulatory compliance, and uphold our high standards of patient satisfaction.

Key Responsibilities:

• Daily Operations: Oversee the smooth functioning of non-clinical departments including reception, cashiers, documentation/archiving, facility upkeep and maintenance, logistics, and customer support.
• Staff Leadership: Supervise, mentor, and evaluate administrative and support personnel to maintain high productivity and service standards.
• Patient Relations: Ensure a premium, stress-free patient journey from arrival to discharge, actively resolving any non-clinical grievances or operational bottlenecks.
• Regulatory Compliance: Maintain rigorous alignment with the Ministry of Health (MOH) guidelines, environmental safety regulations, other governmental office’s guidelines, and internal facility protocols.
• Facility & Vendor Management: Coordinate with external service providers (e.g., facility maintenance, environmental sanitation/pest control) and oversee inventory and medical procurements.
• Reporting: Collaborate closely with executive management and the medical director to provide regular operational updates and data-driven solutions for facility growth.

Qualifications & Experience:

Education:

• Bachelor’s degree in Business Administration, Healthcare Management, Public Health, Accounting, Finance, Management, or a related field.
• A combination of project management, clinical background, and finance background is highly valued.

Experience:

• Minimum of 1–3 years of proven experience in an administrative leadership role within a reputable healthcare sector company (hospital, clinic, health and medical center) or in the hospitality sector (hotel) company in Ethiopia.

Skills:

• Exceptional leadership, problem-solving, and conflict-resolution abilities.
• Fluency in English and Amharic (both written and spoken) with excellent communication skills.
• Additional language skills are highly appreciated.
• High proficiency in digital systems, medical records management software, and MS Office.
• Strong understanding of healthcare logistics, facility maintenance, and regulatory compliance frameworks.

Skills Required:

• Sales / Marketing / Business / Management