NOC - Telco Manager at Safaricom Telecommunication Ethiopia

NOC - Telco Manager

Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 5 hours ago

Deadline: March, 16/2025 (6 days left)

Role purpose:

• To lead the Network operation Center for proactive monitoring, reactive incident handling and close incidents with short MTTR.
• To drive operational efficiency and continuous improvement.
• To lead governance with the managed service providers.
• To manage the performance of the network and govern the field and engineering aspects.
• Drive end-to-end operation with automation, by increasing the proactive maintenance and reactive fast recovery.

Key accountabilities and decision ownership:

• Guide, mentor, and lead the team.
• Manage the team’s performance KPI’s, Development Plans.
• Deliver Mission Critical Programs under NOC.
• Manage End-to-End (Telco (RAN, Transmission, Energy, CORE, Roaming and others) SLA
• Manage for proper War room, Communication, Escalation, Support Customers

• Bring initiatives to take the network operation center operating model to the next level
• Drive proactive operations to minimize customer impact because of poor quality or outage
• Handle Long term Preventative measures /problem management across the operation.
• Drive effective NOC-to-NOC engagement (Ethiotel, EEP, Djibouti, Kenya).
• Lead effective Roaming partners engagement and smooth support.
• Work with other key technology divisions for the goal toward the Service Operation Centre.
• Manage Process alignment and automation.
• Auto operation in activities that can be automated, including but not limited to Auto ticketing, Auto correlation.
• Align and execute key KPIs across the market.
• Handle initiatives and projects.
• Create a strong collaboration environment with the groups.
• Manage vendor performance
• Other tasks that are given by the management

Core competencies, knowledge, and experience:

• Technical know-how of NOC and Core operations.
• Applying Expertise and Technology
• Architecture concepts (Integration, Design Process Management, Business Architecture, Information Architecture and Technical Architecture)

• Problem-solving and analytical skills.
• Creating, Innovating, Learning, Analyzing and Researching
• Delivering Results and Meeting Customer Expectations
• 5 Years of systems analysis and design experience is preferably in a highly complex environment (essential)
• Influencing and negotiating skills
• Excellent communication skills (verbal and written)
• Project management skills
• Collaboration and coaching skills (technical domain)

Must have technical/professional qualifications:

• Relevant Bachelor’s/Postgraduate Degree in Engineering.
• 7 years’ experience with 5 years in a telecommunications environment with a senior position.
• Experience in project management.