Position Title: NOC - Telco Manager
Employer: Safaricom Telecommunication Ethiopia
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Role purpose:
- To lead the Network operation Center for proactive monitoring, reactive incident handling and close incidents with short MTTR.
- To drive operational efficiency and continuous improvement.
- To lead governance with the managed service providers.
- To manage the performance of the network and govern the field and engineering aspects.
- Drive end-to-end operation with automation, by increasing the proactive maintenance and reactive fast recovery.
Key accountabilities and decision ownership:
- Guide, mentor, and lead the team.
- Manage the team’s performance KPI’s, Development Plans.
- Deliver Mission Critical Programs under NOC.
- Manage End-to-End (Telco (RAN, Transmission, Energy, CORE, Roaming and others) SLA
- Manage for proper War room, Communication, Escalation, Support Customers
- Bring initiatives to take the network operation center operating model to the next level
- Drive proactive operations to minimize customer impact because of poor quality or outage
- Handle Long term Preventative measures /problem management across the operation.
- Drive effective NOC-to-NOC engagement (Ethiotel, EEP, Djibouti, Kenya).
- Lead effective Roaming partners engagement and smooth support.
- Work with other key technology divisions for the goal toward the Service Operation Centre.
- Manage Process alignment and automation.
- Auto operation in activities that can be automated, including but not limited to Auto ticketing, Auto correlation.
- Align and execute key KPIs across the market.
- Handle initiatives and projects.
- Create a strong collaboration environment with the groups.
- Manage vendor performance
- Other tasks that are given by the management
Core competencies, knowledge, and experience:
- Technical know-how of NOC and Core operations.
- Applying Expertise and Technology
- Architecture concepts (Integration, Design Process Management, Business Architecture, Information Architecture and Technical Architecture)
- Problem-solving and analytical skills.
- Creating, Innovating, Learning, Analyzing and Researching
- Delivering Results and Meeting Customer Expectations
- 5 Years of systems analysis and design experience is preferably in a highly complex environment (essential)
- Influencing and negotiating skills
- Excellent communication skills (verbal and written)
- Project management skills
- Collaboration and coaching skills (technical domain)
Must have technical/professional qualifications:
- Relevant Bachelor’s/Postgraduate Degree in Engineering.
- 7 years’ experience with 5 years in a telecommunications environment with a senior position.
- Experience in project management.
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