Quality Assurance Analyst

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

As we are rapidly growing our IT team as we scale into new geographies and lean on technology for improved business operations, we are in need of an additional IT QA Analyst. As a member of the IT team, the successful candidate will work closely with the users to ensure that the solution fully meets the needs of the client, and that all requirements are clearly understood, documented, and implemented through the initiation and development process.

Key responsibilities include:

Developing Business Requirements/Solutions (40% time)

• Driving continuous process improvement initiatives to meet business needs
• Define objectives and scope of business system
• Working closely with multiple stakeholders to gather, analyze and define current business processes as well as requirements
• Translating business requirements into detailed functional specifications.
• Analyze complex business problems/requirements and determine an IT solution with managers and end-users
• Develop use cases, process flows, and user stories to guide development teams.
• Explore pricing and cost-benefit analysis of various business solutions
• Ensuring requirements issues are tracked, reported and resolved in a timely manner
• Stay up to date with user requirements and new strategies across the organization
• Anticipate needs for future iteration based on business expansion

Project Implementation Support (40% time)

• Supporting the Project Manager in delivering the project plan on time and on-budget
• Assist in defining project scope, timelines, and deliverables.
• Support change management and ensure smooth transition of new IT solutions.
• Identify and resolve project issues; Engage with QA staff to ensure the solution meets the business requirements
• Coordinate the development of documentation to enable implementation and turnover of the process of system
• Effectively communicating plan, status, risks and issues to the stakeholder in a precise and timely manner
• Supporting users' participation in deployments and implementation activities,
• Provide training and support to end-users on new systems and technologies.
• Conduct post-project evaluation
• Report on the system’s analysis rating as per business requirements.
• Lead all User Acceptance Testing.
• Document system processes and best practices for future reference.

Other Projects and Duties as Needed (20% time)

• Engage fully with IT colleagues on development of new ideas, sharing understanding of users across the company
• Proactively propose new systems for automation, efficiency
• Develop and test new solutions/ideas that create a competitive advantage for the company.
• Map user experience to ensure the best customer experience and journey
• Stay up-to-date with industry trends to ensure the best solutions are available for Inkomoko

Requirements

WHO WE ARE LOOKING FOR

• At least 3 years experience working as a business analyst
• Experience with agile development, particularly SCRUM
• Human Centered design experience strongly preferred for understanding customer journeys
• Great communication skills with a variety of people, and adept at working with multiple stakeholders to drive outcomes
• Experience with fintech preferred
• Certification in project management preferred
• Commitment to fixing the problem, not promoting one solution
• Degree in computer science science, engineering, or project management preferred
• Fluent in written and spoken English, plus at least one other East African language

COMPETENCES

• Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for colleagues & clients.
• Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of own work.
• Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.