Senior HR And General Services Officer

Job Summary

The Senior HR & General Services Officer will lead Human Resources operations including talent management, compliance, employee relations, and performance management while overseeing general services functions such as facilities administration, logistics, procurement coordination, and vendor management. The role ensures alignment of HR and administrative strategies with organizational goals while driving operational efficiency, regulatory compliance, employee engagement, and workplace excellence.

Key Responsibilities

Human Resource Management

• Lead end-to-end recruitment and selection processes for mid-to-senior-level positions.
• Develop and implement onboarding programs to support effective employee integration.
• Coordinate employee training, development, and capacity-building initiatives.
• Manage performance appraisal processes and provide guidance to department managers.
• Support workforce planning and succession management activities.
• Maintain employee records and ensure confidentiality of HR information.

Employee Relations & Compliance

• Ensure compliance with labor laws, internal policies, and audit requirements.
• Handle employee grievances, disciplinary actions, and conflict resolution processes.
• Promote positive employee relations and a healthy workplace culture.
• Drive employee engagement initiatives including surveys, recognition programs, and retention activities.
• Provide HR advisory support to management on workforce-related matters.

Compensation & Benefits Administration

• Oversee payroll processing to ensure timely and accurate employee payments.
• Administer employee benefits programs and support compensation reviews.
• Conduct benchmarking exercises to maintain competitive compensation structures.
• Coordinate employee leave administration and attendance management.

General Services & Administration

• Supervise office maintenance, security operations, and workspace planning.
• Ensure compliance with workplace health and safety requirements.
• Coordinate fire drills, safety inspections, and ergonomic workplace assessments.
• Manage office utilities and administrative support services.

Vendor, Logistics & Asset Management

• Negotiate and manage contracts with suppliers and service providers.
• Monitor service level agreements (SLAs) and vendor performance.
• Identify opportunities to optimize operational costs while maintaining service quality.
• Oversee company vehicle management, travel arrangements, and transportation coordination.
• Maintain fixed asset records and inventory control systems.

Procurement & Budget Coordination

• Review and approve procurement requests in accordance with company procedures.
• Support preparation and monitoring of departmental budgets.
• Partner with Finance teams to strengthen budget control and cost management.
• Coordinate with IT teams regarding HRIS improvements and system upgrades.

Strategic Support & Reporting

• Provide recommendations to senior management on HR and operational improvements.
• Identify organizational risks and propose mitigation strategies.
• Prepare HR and administration reports to support decision-making.
• Support implementation of strategic initiatives and organizational development programs.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong understanding of labor law and HR best practices.
• Effective problem-solving and decision-making capability.
• Strong negotiation and vendor management skills.
• Good planning, organization, and project coordination abilities.
• Ability to maintain confidentiality and professional integrity.
• Proficiency in Microsoft Office and HR information systems.
• Ability to work under pressure and manage multiple priorities.

Personal Attributes

• High ethical standards and accountability.
• Results-oriented and proactive mindset.
• Strong attention to detail and quality.
• Adaptability and continuous improvement orientation.
• Commitment to employee engagement and service excellence.

Skills Required:

• Hr / Public / Admin
• Procurement / Purchasing
• Sales / Marketing / Business / Management