Technical & After-Sales Service Specialist (Laboratory Equipment) at Dantech Trading

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Technical & After-Sales Service Specialist (Laboratory Equipment)

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Employer: Dantech Trading

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 4 weeks ago

Deadline: Submission date is over

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 Position Summary:

We are looking for a skilled Technical & After-Sales Service Specialist to provide hands-on technical support, installation, and after-sales service for laboratory equipment. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Install and commission laboratory equipment at customer sites.
• Conduct preventive and corrective maintenance, troubleshooting, and repairs to ensure optimal equipment performance.
• Offer technical support to customers, resolving issues and providing product training.
• Maintain accurate service records, including maintenance logs and repair reports.
• Build and maintain strong customer relationships, ensuring satisfaction and retention.
• Manage warranty claims and service contracts for customers.
• Support the preparation of tenders and technical proposals for laboratory equipment, ensuring all specifications are met and aligned with customer requirements.
• Work closely with the sales team to ensure alignment between technical and commercial aspects in tender submissions.

Qualifications & Requirements:

• Degree or diploma in Chemistry, Chemical, Mechanical, Electrical, Biomedical Engineering, or related field.
• At least 3 years of experience in technical support or after-sales service, particularly in laboratory equipment.
• Strong knowledge of laboratory instruments and diagnostic tools.
• Excellent problem-solving and customer service skills.
• Ability to work independently and manage multiple service tasks.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment.

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