Position Title: Account Receivable Supervisor
Employer: DHL
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 2 hours ago
Deadline: December, 13/2025 (11 days left)
Role Purpose
Responsible for setting day to day operational objectives for a team of professionals to execute Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements.
Key Tasks
- Responsible for setting day-to-day operational objectives for a team of professionals to execute Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrears
- Supervise a team of professionals and ensure the team meets critical goals and deadlines
- Support the team to ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
- Ensure accurate assessment of credit applications, follow-up of outstanding debts according to established collection targets
- Assist in monitoring the status of individual credit accounts to quickly identify and address problem debts
- Resolve issues outside of the normal process, such as difficult customers, bad debt issues, special rate calculations, etc.
- Resolve critical customer issues escalated by team members
- Identify opportunities for service improvements that will deliver higher quality and/or lower cost
- Support the implementation of processes such as verification of customer credit approval, etc.
- Assist the team to assess and reject or authorize applications, and establish appropriate repayment terms to minimize credit risk in accordance with company standards
- Conduct Accounts Receivable age analysis and reporting
- Follow up with reminder letters and emails to customers to track the process of claims for outstanding accounts
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