Branch Manager

Job Summary

The Branch Manager I is responsible for overseeing the overall operations, performance, and service delivery of the branch. The role ensures efficient insurance operations, achievement of business targets, compliance with company policies, and effective supervision of staff to enhance customer satisfaction and branch profitability.

Required Academic Qualifications and Skills

• BA/BSc Degree in Business Administration, Accounting, Economics, Management, or related fields of study.

Experience

• A minimum of 5 years of experience in insurance operations.
• At least 2 years of experience in a supervisory or senior position.

Key Responsibilities

• Oversee daily branch operations and ensure smooth service delivery.
• Supervise and support branch staff to achieve performance targets.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Monitor branch financial performance and prepare operational reports.
• Develop and maintain strong customer relationships.
• Implement strategies to grow the branch business and improve profitability.
• Handle customer complaints and ensure timely resolution of issues.
• Coordinate insurance operations and ensure efficient service delivery.
• Ensure proper documentation and reporting of branch activities.

Other Required Skills

• Computer literate.

Terms of Employment

• Permanent upon successful completion of probation period.

Salary and Benefits

• As per the company salary scale with benefits, subject to negotiation as appropriate.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management