Branch Sales And Customer Service Officer

Job Summary:

The Branch Sales and Customer Service Officer is responsible for delivering high-quality customer service, supporting sales activities, and ensuring efficient day-to-day banking operations. The role involves assisting customers, promoting banking products and services, and maintaining strong customer relationships to support branch performance and growth.

Job Requirement:

Qualification:

• Bachelor’s Degree in Economics, Business Management, Accounting, or related field
• Diploma or Level IV in a related field is acceptable

Experience:

• Minimum of 1 year of relevant banking experience for Bachelor’s Degree holders
• Minimum of 2 years of relevant banking experience for Diploma or Level IV holders

Skills & Competencies:

• Strong customer service and communication skills
• Good sales and marketing abilities
• Basic knowledge of banking operations and procedures
• Attention to detail and accuracy
• Ability to work in a team and meet targets

Number of Required:

• 12

Place of Work:

• Al-Adala Branch (2)
• Gera Branch
• Hirmata Branch (2)
• Mahbuba Branch (3)
• Mettu Branch
• Gambella Branch (3)