Card Back Office Supervisor Opportunity

About the Job

Total Energies Marketing Ethiopia S.C. is seeking a proactive and detail-oriented Card Back Office Supervisor to oversee all card-related operations, including:

• Issuance
• Customization
• Top-ups
• Reconciliation
• Reporting

About TotalEnergies

TotalEnergies is a global multi-energy company operating in over 130 countries, producing and marketing:

• Oil
• Biofuels
• Natural gas
• Green gases
• Renewables
• Electricity

With a strong commitment to sustainability and the energy transition, it aims to achieve net zero emissions by 2050.

TotalEnergies Marketing Ethiopia S.C. is the local affiliate, established in 1950. It markets fuels, lubricants, and specialty products through a network of over 120 service stations across Ethiopia, serving both retail and direct customers.

Job Summary

The Card Back Office Supervisor role plays a critical part in ensuring:

• Service quality
• Operational efficiency
• Customer satisfaction

This role directly contributes to the growth of the TotalEnergies Card business.

Key Activities

Manage and lead the card back office and front office team by:

• Managing, administering, supervising, coaching, and training employees
• Ensuring optimal use of operational systems

Managing card requests, creation of new clients & customization by:

• Ensuring accurate and customized setup of new clients and cards based on approved specifications
• Overseeing inventory levels of blank cards, tags, and related materials

After sales service includes:

• Timely processing of card top-up requests in line with defined KPIs
• Managing daily reconciliation of the designated cash account
• Handling customer complaints and enhancing service delivery
• Monitoring remote card loading at stations
• Supporting the implementation of mobile money solutions

Prompt response to customer inquiries and continuous improvement of service efficiency are key aspects of this role.

Control & Compliance

Ensures that all card-related control procedures are executed in line with established KPIs by:

• Monitoring daily and weekly reports to identify and support stations with operational issues
• Analyzing card errors
• Reporting card balances to the finance department

Ensures proper disposal of used cards in accordance with company procedures, maintaining compliance and operational integrity.

Qualification:

• Educational Background: BSc/BA degree from a recognized university in Engineering, Business, Marketing, Accounting, or similar fields.
• Experience: Minimum of 4 years in marketing-related activities. Training in Sales/Marketing is advantageous.
• Skills: Good reporting/organization, presentation, analytical skills, high integrity, and honesty in performance of duties.
• Language: Excellent written and spoken English.

Why Join TotalEnergies Marketing Ethiopia S.C.?

• Career Growth: TotalEnergies is committed to employee development and offers opportunities for continuous learning and career advancement.
• Impactful Work: Contribute to solving real-world challenges in energy and making a tangible difference for our customers.
• Supportive Environment: Be part of a team that values diversity, promotes individual growth, and offers a supportive work environment.
• Salary: We offer a competitive salary package as per the company scale.

Skills Required:

• Accounting / Finance
• Automotive
• Chemistry / Chemical / Engineering
• Civil / Engineering / Cotm
• Electrician / Electronics / Electrical / Engineering
• Food / Technology / Science / Engineering
• Hydraulics / Water / Engineering
• Industrial / Manufacturing
• Mechanics / Mechanical / Engineering
• Sales / Marketing / Business / Management