Temer Properties
Verified
Customer Service Officer
Addis Ababa - Ethiopia
full-time
permanent
Posted
11 hours ago
Experience
1 Year
Deadline
May. 22, 2026 (30 days left)
Job Requirement
- Qualification: Bachelor’s Degree in Office Administration, Marketing, Business Administration, Management, Hospitality Management, or other related fields of study.
- Experience: Minimum 1 year of relevant work experience. Experience in the construction or real estate sector is an added advantage.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in person in a professional manner.
- Provide accurate information regarding company products and services.
- Handle and resolve customer complaints promptly and effectively.
- Maintain customer records and regularly update databases.
- Follow up on customer requests and ensure timely issue resolution.
- Coordinate with internal departments to address customer needs efficiently.
- Ensure high levels of customer satisfaction and service quality.
- Prepare basic reports on customer interactions, complaints, and feedback.
- Adhere to company policies, procedures, and customer service standards.
- Build positive relationships with customers to enhance loyalty and trust.
Required Skills:
- Strong communication and interpersonal skills.
- Customer handling and problem-solving ability.
- Good organizational and record-keeping skills.
- Proficiency in MS Office applications.
- Ability to work under pressure and manage multiple tasks.
- Professional appearance and positive attitude.
- Teamwork and coordination skills.
Skills Required:
- Hotel / Tourism
- Sales / Marketing / Business / Management
How to Apply
Interested and qualified applicants should submit their CV, Cover letter, and relevant documents via email:
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