Position Title: Customer Support Officer
Employer: Netib Partners
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Salary: Competitive compensation
Posted date: 1 week ago
Deadline: Submission date is over
Job Summary
Netib Partners is looking for a proactive and service-oriented Customer Support Officer to manage all customer and vendor communications across our digital platform.
This role is ideal for someone who is organized, patient, and passionate about delivering excellent customer experience.
Key Responsibilities
- Handle inbound calls, messages, and inquiries from customers and vendors
- Provide accurate information about services, processes, and general support requests
- Manage back-office operations, including data entry, updating customer/vendor profiles, and tracking activity
- Coordinate closely with the sales team to ensure smooth onboarding and follow-ups
- Collect feedback from customers and vendors to identify service improvements
- Maintain and update customer and vendor databases in an organized manner
- Prepare weekly reports summarizing call logs, issues handled, and customer/vendor insights
- Follow up with users to ensure issues are resolved and inquiries are closed properly
- Assist in preparing FAQs, support guides, and documentation
- Identify recurring support issues and escalate them to management
Qualifications
- Diploma or Bachelor’s degree (any field)
- Strong communication skills in Amharic and English
- Experience in customer support or call-handling roles preferred
- Excellent phone etiquette and conflict-handling skills
- Strong organizational abilities and attention to detail
- Comfortable working with digital platforms, apps, and online tools
- Ability to multitask and manage multiple inquiries at once
- A positive, patient, and solution-focused attitude
What We Offer
- Competitive compensation
- Supportive work environment
- On-the-job training and growth opportunities
- Exposure to technology-enabled customer service operations
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