Position Title: Executive Housekeeper
Employer: Best Western Plus - Addis Ababa
Employment: Full-Time | Permanent
Place of Work: Addis Ababa, Around Edna Mall - Ethiopia
Posted date: 7 months ago
Deadline: Submission date is over
JOB SUMMARY
Under the general guidance of the Rooms Division Manager/General Manager directs and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan and service concepts. You will at all times follow the law and regulations.
DUTIES & ESSENTIAL JOB FUNCTIONS
- Respond to all guest requests, problems, complaints and /or accidents presented through.
- Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
- Coordinate the availability of rooms with the Front Office Manager
- Supervises the daily activities of the housekeeping staff
- Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
- Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows up where necessary
- Informs the Front Office about the ready room status
- Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
- Brings all needs for repair to the attention of the Engineering Department through the hotel system
- Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest room supplies, laundry supplies, and housekeeping-related machinery and equipment
- Schedules and supervises all rotational and special cleaning programs as required
- Secures keys in accordance with the hotel’s key management guidelines
- Responsible for non-valuable “Lost and Found” items till the guest collects and or till the end of storage time.
- Orders and keeps track of uniforms for housekeeping & laundry department employees
- Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
- Is well updated on all housekeeping procedures to be a resource when needed
- Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
- Analyses own budget, and takes corrective action and follows up
- Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues
Requirements:
- Bachelor’s degree in hotel Management, or related field
- Professional certification is a plus.
- Strong leadership and team management skills.
- Minimum of 4 years of experience in a similar role, in the hospitality industry
- Excellent analytical, problem-solving, and communication skills
- Ability to work effectively under pressure and meet deadlines
- Excellent communication and problem-solving abilities.
Number: - 1
Salary: - As per the hotel scale
Employment type: - Permanent
Location: A.A Bole Edna mall in front of Morning Star
