New Opening: Field Service Technician

Job Summary

The employee is responsible to carry out accurate Troubleshooting and repairs in the allotted time frame and diagnose problems on all types of units on (Machinery / Equipment / Engines). In this position, the employee will be expected to work alone with or without supervision. Most of his work will be on caterpillar products. A large percentage of his time would be spent on troubleshooting, repair of components, removal, installation, assembly and disassembly.

Responsibilities

• Troubleshoot and repair failures in the safest, quickest possible time.
• Ability to diagnose all equipment with or without supervision; ability to read, follow, understand, communicate schematics.
• Carry out repairs to machines/equipment in the minimum possible time and the minimum number of trips to customer's sites.
• Portray a representable image for both himself and the Company in front of customers.
• Evaluate Parts for re-usability.
• Cleans disassembled parts and carries out inspection with his supervisor using appropriate guidelines for parts re-usability.
• Responsible for proper labelling and storage of disassembled component and parts.
• Ensures that all parts ordered are correct and are from the latest SIS that particularly applies to the particular machine model and serial number.
• Ensures that the parts are cleaned properly and assembly is done in a contamination free condition.
• Ensures that all disassembled components are properly kept, open lines capped and plugged.
• Responsible for proper handling of the tools and equipment used. Responsible for booking the time he spent on the various jobs performed.
• Perform other related jobs in the workshop as well as in the field when assigned by supervisor.
• Responsible to keep all replaced parts, if warranty should be returned to warranty office, if chargeable should be delivered to the customers.
• Makes sure that unused parts, if any, are returned to the warehouse before the job is closed.
• Responsible to report immediately to his supervisor any failures/damages on parts or tools, or parts lost on the jobs.
• Reports unusual events and explains to supervisor when asked.
• Prepares accurate and timely service reports and SIMS for the jobs completed and submits them on time.
• Performs overtime work whenever required to do so.
• Return unused Parts on job completion to facilitate job closing and invoicing.
• Perform other related jobs in the workshop as well as in the field when assigned by supervisor.
• Maintain his field vehicle if made available in a clean and presentable condition.
• Uses special tools in safe respectful manner, reporting any damage or breakage immediately to his supervisor.
• Follows company rules and regulations and appropriate safety measures.
• Maintain a clean and safe work area, adhere to all safety procedures.
• Be willing and capable of passing on his skills to trainees under his supervision, in line with his department’s traineeship program, or be receptive of being trained in coaching and assessing in the workplace.
• Maintain positive customer relations through a very professional interaction with customers.
• Carry out any jobs deemed necessary by the Service Operations.

Qualification

• B.Sc. Degree in Mechanical Engineering/Diploma in Auto Mechanic or related fields level IV and above.

• At least 6 or 8 years and above experience in the industry.

Other Requirements

• Ability to operate a service vehicle or having valid driver’s license and a safe driving record.
• Must be proficient in the use of a computer and related software (Word, Excel, etc.).
• Should be trustworthy and have good customer handling skills.
• Should have SIS, ET and basic Microsoft office knowledge

Skills Required:

• Automotive
• Mechanics / Mechanical / Engineering