IT Service Officer

Job Summary

The IT Service Officer is responsible for providing technical support, maintaining IT systems and infrastructure, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization's information technology services. The role also supports users by resolving technical problems and maintaining system availability.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Troubleshoot and resolve system, network, and user-related technical problems.
• Monitor the performance and availability of IT systems and services.
• Maintain IT equipment inventory and update system documentation.
• Assist in implementing system upgrades, backups, and security measures.
• Provide user support and basic IT training when required.
• Perform preventive maintenance on IT equipment and systems.
• Ensure compliance with company IT policies and procedures.
• Perform other related duties assigned by the supervisor.

Educational Qualification

• BSc Degree in Information Technology, Computer Engineering, Computer Science, Management Information Systems (MIS), or a related field.

Experience Requirements

• Minimum of 2 years of proven experience in the field.

Required Skills

• Knowledge of computer hardware, software, and networking.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of Microsoft Windows, Office applications, and basic network administration.
• Strong organizational and time management skills.

Skills Required:

• Computer / Software / It / Data