Junior Battery Swapper

Job Summary:

The Junior Battery Swapper is responsible for supporting efficient battery swapping operations by ensuring fast and accurate battery exchange services, maintaining battery inventory, supporting customer experience, and ensuring safe handling and charging procedures. The role also supports station operations, reporting activities, and maintaining service quality standards.

Educational Qualification:

• Degree (Only 2025/2026 Graduate) with relevant knowledge or training in Electrical and Mechanical Engineering, or a related field.

Experience & Requirements:

• Proven ability to use mobile applications confidently and accurately in a work environment (e.g., for deliveries, ride-hailing, or logistics).
• This is a critical skill for operating the battery swapping system.
• Must have Android smartphone.
• The Employee’s normal working time shall be eight (8) hours per day, to be performed within the time window of 6:00AM -10:00PM.
• Excellent time management and organizational skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and efficiently.
• Good communication and interpersonal skills.
• Positive attitude and customer-centric approach.
• Ability to lift and carry batteries weighing up to 32 kilos (weight may vary).
• Familiarity with electric vehicles or battery technology is a plus.

Main Responsibilities & Duties:

Battery Swapping Operations

• Perform battery swaps within 2 minutes per transaction.
• Use the Dodai mobile app to record and verify each exchange.

Customer Support at Station

• Greet every rider warmly and make them feel valued.
• Provide clear instructions and support customer inquiries.
• Troubleshoot basic issues such as app errors or incorrect battery insertion.
• Ensure every rider leaves with a positive impression of Dodai’s service.
• Promote excellent customer experience and customer satisfaction.

Inventory Tracking

• Monitor and record charged, depleted, and faulty batteries at the station.
• Report shortages or excess inventory to the supervisor.

Battery Charging & Handling

• Place depleted batteries on charging racks following safety procedures.
• Disconnect and store fully charged batteries in designated storage areas.

Daily Equipment Inspection

• Inspect chargers, tools, and battery racks for proper functionality.
• Report equipment malfunctions or damage immediately.

Safety Compliance

• Wear gloves and comply with safety procedures at all times.
• Maintain a clean, organized, and hazard-free working environment.

Reporting & Documentation

• Record damaged batteries, app issues, and customer complaints.
• Submit daily reports to the supervisor.

Operational Support

• Assist in minor repairs and restocking activities.
• Support setup activities for new swapping stations.
• Perform other duties assigned by the supervisor.

Required Competencies:

• Customer service orientation.
• Technical adaptability and willingness to learn.
• Problem-solving capability.
• Strong accountability and reliability.
• Ability to work under operational pressure.
• Attention to operational safety standards.
• Teamwork and collaboration skills.

Skills Required:

• Electrician / Electronics / Electrical / Engineering
• Mechanics / Mechanical / Engineering