Jr. Booking Agent

Position Summary

We are seeking a detail-oriented and customer-focused Junior Booking Agent to join our call center team. The role involves:

• Handling inbound and outbound calls
• Managing customer bookings
• Providing accurate information
• Ensuring a high level of customer satisfaction

Key Responsibilities

• Respond to customer inquiries via phone and platform in a timely and professional manner.
• Process bookings, cancellations, and modifications accurately using the company’s reservation system.
• Provide service information, pricing, and availability to customers.
• Demonstrate basic computer and smartphone usage.
• Show familiarity with data entry and customer call logging systems.
• Maintain a typing speed of at least 25–35 WPM.

Qualifications

• Education: Diploma or Degree in Customer Service, Management, Marketing, Business Administration, Public Administration, or related fields.
• Experience: Zero years of experience.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Good data entry and computer skills (MS Office, CRM, booking software).
  • Ability to multitask and work under pressure.
  • Attention to detail and accuracy.

Note: Residential location around Denbel, Hayahulet, Megenagna 24 Kebele, Welo Sefer, Agona, Kera, Gofa, Addisu Gebeya, Mexico, Lideta, Shola Megenagna, Ferencay, Lamberet, and Bole.

Skills Required:

• Customer / Service / Secretarial
• Hr / Public / Admin
• Sales / Marketing / Business / Management