Junior Customer Service Officer

Job Description

The Junior Customer Service Officer is responsible for delivering excellent customer support and ensuring a smooth customer experience throughout account onboarding and service processes. The role involves handling customer inquiries, resolving concerns, supporting investment account services, and maintaining high standards of customer satisfaction while complying with organizational and regulatory requirements.

Education:

• Bachelor’s Degree in Economics, Accounting, Business Administration, Finance, related fields.

Work Experience:

• 1–3 years of relevant experience in customer service.
• Experience in financial services, brokerage firms, banking, or investment institutions is preferred.

Key Responsibilities:

• Provide frontline customer support and assistance.
• Facilitate account opening and customer onboarding processes.
• Respond promptly to customer inquiries and requests.
• Handle and resolve customer complaints professionally and effectively.
• Ensure high-quality customer service delivery.
• Maintain customer satisfaction and loyalty.
• Communicate with clients through multiple service channels.
• Support compliance-related customer onboarding activities.
• Assist customers with investment account services and related requests.

Additional Requirements:

• Knowledge of the Ethiopian financial market.
• Understanding of investment products, trading processes, and investment principles.
• Training or certification in customer service, call center operations, or financial services is an advantage.
• Strong customer service and communication skills.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail.
• Excellent writing and interpersonal skills.
• Self-motivated and resilient personality.
• Ability to work effectively in a fast-paced environment.
• Reliable and capable of performing under pressure.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management