Key Account Executive – Apply Now at DHL

Position Title: Key Account Executive

Employer: DHL

Employment: Full-Time | Contract

Place of Work: Addis Ababa - Ethiopia

Posted date: 6 days ago

Deadline: October, 15/2025 (1 days left)

Job Summary

Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Customer Care & Key Account Supervisor and Sales Managers. Continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing.

Key Responsibilities

• Provide the full suite of customer service offerings (including bookings, inquiries, quotes, supply requests, queries) to Key Account customers, in addition to customized contracted services (Reporting, Mail Room Management).
• Prepare written correspondences to customers when required to furnish information requested. Proactively inform customers of shipment delays and potential service failures.

• Make joint visits to Key Account customers with sales staff and solicit feedback to improve service provided to the customers.
• Proactive shipment tracking for all Key Accounts on the desk.
• Ensure that all outstanding traces are escalated when necessary using GEMA and that all traces are resolved within the shortest time possible to the customer’s satisfaction.
• Ensure that customer complaints and claims transferred to the customer care unit are treated as a priority and resolved to the customer’s satisfaction.
• Evaluate complaints and escalate any serious issues to the Customer Care & Key Account Supervisor.

Qualifications

• Presentation skills (good)
• Customer-facing and interaction skills (excellent)
• Software skills (Word, Excel, PowerPoint, etc.) (excellent)
• Software skills (DHL Systems) (preferable)
• Communication skills, spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Analytical, organizational, and motivational skills (excellent)
• Project management skills (good)

Expected Educational Qualifications

• Customer service / Sales experience
• University degree