Exciting Receptionist Role

Job Summary

The Receptionist is responsible for providing excellent customer service and ensuring smooth front desk operations. This position acts as the first point of contact for members and guests, managing bookings, payments, communication, and overall Gym and Studio presentation in alignment with Signature Wellness standards and values.

Reports To: Operation Manager

Location: Ethiopia, Addis Ababa, Bole , Behind DH GEDA , Signature Residence

Key Responsibilities

Customer Service

• Welcome and greet all clients and visitors in a professional and friendly manner.
• Provide information regarding classes, instructors, membership packages, workshop programs, schedules, and gym services.
• Respond promptly and professionally to all client inquiries via phone, email, or in person.
• Maintain a calm and positive attitude, ensuring all clients feel valued and supported.

Front Desk & Administrative Duties

• Manage daily class bookings, gym session bookings, cancellations, and attendance records.
• Ensure the Gym and Studio schedule is up to date and shared with instructors.
• Maintain accurate client records and membership details.
• Handle administrative duties such as filing, printing, and data entry.
• Prepare daily, weekly, and monthly reports as required by management.

Financial Responsibilities

• Handle client payment issues, follow up, and update clients as needed.
• Ensure sales from grip socks or other wellness items are properly transferred to the designated account and verified.
• Ensure compliance with company financial procedures and documentation standards.

Operational Support

• Ensure the reception area, Gym and Studio, are always clean, organized, and welcoming.
• Monitor office, gym, and studio supplies; report shortages in a timely manner.
• Coordinate with instructors for class readiness, gym usage, and client flow.
• Support management in implementing gym and studio policies and procedures.
• In a few months, the Wellness Café will open to support our wellness program; you will be required to participate and support this program with responsibility and collaboration.

Professional Conduct

• Maintain a high level of professionalism, confidentiality, and integrity at all times.
• Adhere to Signature Wellness’s code of conduct, grooming standards, and attendance policy.
• Promote the company’s values of wellness, respect, and teamwork.

Qualifications

• Degree or Diploma in Hotel Management, Customer Service, Office Management, or a related field.
• Minimum 1 year of experience in a front desk or customer service role (wellness, gym, or hospitality preferred).
• Fluent English language proficiency is mandatory.
• Professional dressing and grooming (professional attire is required).
• Excellent communication and interpersonal skills.
• Good computer skills and familiarity with booking systems or POS software.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends if required.

Working Conditions

• Indoor Gym and Studio environment.
• May require working weekends or evening shifts.
• Expected to maintain a calm, professional, and wellness-oriented presence at all times.

Skills Required:

• Customer / Service / Secretarial
• Hotel / Tourism
• Sales / Marketing / Business / Management