Position Title: Room Service
Employer: Jano Hotel
Employment: Full-Time | Permanent
Place of Work: Addis Abeba - Ethiopia
Salary: Negotiable
Posted date: 3 weeks ago
Deadline: Submission date is over
About the job
Company Description
Jano Hotel, situated in the heart of Addis Ababa, provides a comfortable and modern stay for both business and leisure travelers. With a variety of 56 well-appointed rooms, including Standard, Twin, and Deluxe King, the hotel ensures each guest has a restful experience. Known for personalized service and welcoming hospitality, the hotel’s professional team is dedicated to seamless guest experiences. Jano Hotel serves as an ideal base for exploring Ethiopia’s vibrant capital city or for a convenient stay during work or transit.
Role Description
This is a full-time, on-site role based in Addis Ababa for a Room Service team member. The primary responsibilities include delivering food and beverage orders to guests’ rooms promptly and professionally, setting trays accurately, and ensuring excellent customer service. The role also involves coordinating with other departments to meet guests' needs and maintaining cleanliness and organization in room service operations.
Qualifications
- Strong communication and interpersonal skills to interact effectively with guests and colleagues.
- Proven customer service skills with a focus on providing personalized, high-quality service.
- Experience with handling trays and providing room service in a professional manner.
- Basic knowledge of food and beverage service standards.
- Punctuality, attention to detail, and ability to work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Prior experience in a hospitality or customer service role is preferred.
- Fluency in English and knowledge of additional languages is a plus.
