Sales – Branches Under Dire Dawa District

Sales – Branches under Dire Dawa District

Dashen Bank is pleased to announce an external vacancy for the position of Sales under the Dire Dawa District Branch. Proficiency in the Chinese language is a mandatory requirement.

Job Summary

The position is responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to both new and existing customers at assigned branches.

The role focuses on maintaining customer satisfaction to retain existing and potential customers while generating additional business through cross-sell opportunities.

Academic and Professional Qualifications

• Bachelor’s Degree in Business Administration, Banking, Finance, Accounting & Finance, Management, or other related fields
• Training and courses in banking operations (IFB, domestic, credit, and international banking operations)

Experience

• Minimum of four (4) years of successful experience in banking, customer contact roles, or sales & marketing

Functional / Technical Competencies

• Product and price knowledge: Understanding banking products and services to effectively promote and sell domestic, digital, and international banking solutions
• Marketing and sales skills: Ability to promote and sell financial products and services effectively
• Applicable banking systems knowledge: Ability to use core banking systems and digital platforms to improve operations and customer experience
• Knowledge of Sharia/Islamic banking principles: Understanding of Islamic finance laws and their application in banking services
• Customer service delivery: Ability to utilize various service channels (web, email, USSD, SMS, internet banking, ATMs, POS, agents, merchants, and branches) to enhance customer experience

Behavioral Competencies

Collaboration

• Effective communication, teamwork, dependability, and engagement in shared goals

Teamwork

• Sharing strengths and expertise to achieve team objectives collaboratively

Engagement

• Active involvement in projects, initiatives, culture, CSR activities, training programs, and organizational mission and values

Communication

• Clear and effective exchange of information and ideas

Adaptability

• Ability to adjust quickly to new situations and operational changes

Continuous Improvement

• Commitment to improving processes and performance continuously

Agility

• Ability to move quickly and respond effectively to change

Responsiveness

• Ability to meet new demands quickly and effectively

Customer Centricity

• Understanding and exceeding customer expectations through long-term relationship building and data-driven decisions

Relationship Building

• Ability to build sustainable relationships with stakeholders

Empathy

• Understanding and sharing customer feelings and experiences

Data Driven

• Using data consistently to guide decisions and work processes

Respect

• Maintaining professionalism and respect in all workplace interactions

Professionalism

• Conducting work with competence, integrity, and respect

Inclusivity

• Embracing diversity and fostering a sense of belonging

Genuineness

• Being authentic, sincere, and transparent in all interactions

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management