Dashen Bank
Sales – Branches Under Dire Dawa District
Posted
1 month ago
Experience
4 Years
Deadline
Closed
Sales – Branches under Dire Dawa District
Dashen Bank is pleased to announce an external vacancy for the position of Sales under the Dire Dawa District Branch. Proficiency in the Chinese language is a mandatory requirement.
Job Summary
The position is responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to both new and existing customers at assigned branches.
The role focuses on maintaining customer satisfaction to retain existing and potential customers while generating additional business through cross-sell opportunities.
Academic and Professional Qualifications
- Bachelor’s Degree in Business Administration, Banking, Finance, Accounting & Finance, Management, or other related fields
- Training and courses in banking operations (IFB, domestic, credit, and international banking operations)
Experience
- Minimum of four (4) years of successful experience in banking, customer contact roles, or sales & marketing
Functional / Technical Competencies
- Product and price knowledge: Understanding banking products and services to effectively promote and sell domestic, digital, and international banking solutions
- Marketing and sales skills: Ability to promote and sell financial products and services effectively
- Applicable banking systems knowledge: Ability to use core banking systems and digital platforms to improve operations and customer experience
- Knowledge of Sharia/Islamic banking principles: Understanding of Islamic finance laws and their application in banking services
- Customer service delivery: Ability to utilize various service channels (web, email, USSD, SMS, internet banking, ATMs, POS, agents, merchants, and branches) to enhance customer experience
Behavioral Competencies
Collaboration
- Effective communication, teamwork, dependability, and engagement in shared goals
Teamwork
- Sharing strengths and expertise to achieve team objectives collaboratively
Engagement
- Active involvement in projects, initiatives, culture, CSR activities, training programs, and organizational mission and values
Communication
- Clear and effective exchange of information and ideas
Adaptability
- Ability to adjust quickly to new situations and operational changes
Continuous Improvement
- Commitment to improving processes and performance continuously
Agility
- Ability to move quickly and respond effectively to change
Responsiveness
- Ability to meet new demands quickly and effectively
Customer Centricity
- Understanding and exceeding customer expectations through long-term relationship building and data-driven decisions
Relationship Building
- Ability to build sustainable relationships with stakeholders
Empathy
- Understanding and sharing customer feelings and experiences
Data Driven
- Using data consistently to guide decisions and work processes
Respect
- Maintaining professionalism and respect in all workplace interactions
Professionalism
- Conducting work with competence, integrity, and respect
Inclusivity
- Embracing diversity and fostering a sense of belonging
Genuineness
- Being authentic, sincere, and transparent in all interactions
Skills Required:
- Accounting / Finance
- Economics / Statistics
- Sales / Marketing / Business / Management
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