Sr. Cloud & Core Systems Administrator

Job Summary

The Service Quality Officer is responsible for providing support in preparing an analysis of the Bank's services meet or exceed established quality standards. In addition, the role holder is responsible for developing quality assurance processes and standards, conducting mystery shopping exercises, and implementing strategies to enhance service quality and customer satisfaction.

Academic and Professional Qualifications

• Bachelor’s Degree in Information Technology or Computer Science or Information Systems Or Software Engineering or Related Fields
• Relevant professional qualifications and certifications will have an added advantage.

Experience

• Minimum of five (5) years relevant experience

Functional/Technical Competencies

• Knowledge on (compute and storage) server, storage, vvirtualization & containerization technologies: Understanding of virtualization technologies (VMware, Hyper-V, AWS EC2, Docker) and cloud services (IaaS, PaaS, SaaS), including container management solutions like Docker and OpenShift, server hardware, storage systems, virtualization technologies and their configuration and management and experience with server operating systems (Linux, Windows) and storage area networks.
• Infrastructure installation and configuration: Configuring servers, storage and SAN switch etc to effectively support IT services.
• Incident and problem management: Monitoring system logs and responding to incidents, root cause analysis for recurring issues, developing and implementing preventative measures, response and remediation.
• Cloud technology: Understanding and skill to leverage various cloud services like Office 365.

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• Continuous Improvement: Commitment to always finding ways to do things better.
• Agility: Ability to move quickly and easily.
• Responsiveness: Ability to adapt to change and meet new demands quickly.
• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long-term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• Relationship: Demonstrate readiness to collaborate and build sustainable relationships with stakeholders.
• Empathy: Understand and share the feelings, perspectives and experiences of customers.
• Data-driven: Consistently utilizing data to drive work and make informed decisions.
• Respect: is the glue that holds teams, organizations, and customers together.
• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

• Head Office, Addis Ababa