Waiter / Server (Indian Fine Dining)

Job Summary

We are looking for professional and well-presented waiters and servers with prior experience in Indian restaurants. The ideal candidate will deliver a high-quality fine dining experience, with strong knowledge of Indian cuisine, service etiquette, and guest handling.

Key Responsibilities

1. Guest Service

• Welcome and seat guests in a warm and professional manner
• Present menu, explain dishes, and provide recommendations
• Take accurate food and beverage orders

2. Food & Beverage Knowledge

• Demonstrate strong knowledge of Indian cuisine (North & South Indian dishes, breads, curries, spices)
• Explain ingredients, spice levels, and preparation styles to guests
• Suggest pairings (starters, mains, desserts, beverages)

3. Service Standards

• Serve food and beverages as per fine-dining standards
• Ensure proper table setup, cleanliness, and presentation
• Follow sequence of service (greeting → ordering → serving → clearing → billing)

4. Customer Experience

• Maintain attentive yet non-intrusive service
• Handle guest feedback or complaints politely and efficiently
• Build rapport with repeat customers

5. Coordination

• Coordinate with kitchen and bar staff for timely service
• Ensure special requests and dietary needs are communicated clearly

6. Billing & POS

• Prepare and present bills accurately
• Handle payments (cash/card) as per procedure

Mandatory Requirements

• Minimum 2–3 years of experience in an Indian restaurant (compulsory)
• Experience in fine-dining service preferred
• Good communication skills in English
• Basic knowledge of Indian food, spices, and menu terminology
• Well-groomed and professional appearance

Preferred Skills

• Knowledge of Amharic is an advantage.
• Spoken English knowledge is must
• Experience with POS systems
• Ability to upsell menu items and increase average bill value
• Team player with a positive attitude

Behavioral Expectations

• Polite, courteous, and customer-focused
• Ability to work under pressure during peak hours
• Punctual and disciplined
• Compensation & Benefits
• Competitive salary
• Service charge/tips
• Meals on duty
• Growth opportunities within the organization for head waiters, supervisor

Skills Required:

• Waiter / Waitress