Biometrician

Job Description:

Position is critical in supporting beneficiary identification and verification using web and mobile-based applications in the food assistance program as well as sharing beneficiary and commodities statistical information and reports.

MAJOR RESPONSIBILITIES

Digital Workplace Support

• First point of contact and day-to-day technical support to end users at distribution sites
• Accept client requests with phone, email, MS-teams, Team Viewer and helps staffs to get appropriate IT service
• Responds to Level 1 Support requests from GAMBELLA RESPONSE OFFICE distribution/project sites and works on solutions for users.
• Resolve queries independently, escalating if required, to ensure that technology related incidents are fixed, and accurate information is provided to the users.

Network and Connectivity Support

• Carry out system and hardware maintenance tasks, such as setting up and running mobile networks, internet connectivity and power solutions to ensure technology is running effectively.
• Maintain technology, including standard installation, configuration, and data storage, in accordance with Global Network configuration document and the local guideline/standard.
• Do installation and maintenance of network systems and equipment, to ensure optimal services in compliance with standard operations procedures in consultation with Digital Workplace Specialist
• Collaborate with Digital Workplace Specialist and NO GTD Team to ensure individual and team objectives are met in compliance with all relevant Projects, initiatives, etc.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency
• Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Keep track records of IT assets
• Provides on-going support of client technology.

Hardware Technical support

• Conduct preventive maintenance on end suer devices
• Diagnoses and resolves client laptops, mobiles/tablets, 3G/4G-Wifi routers, projectors, etc hardware and software issues.
• Creates temporary solutions until permanent solutions can be implemented.
• Assists with diagnosing and resolving client workstation and mobile device hardware and software issues.
• Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.

IT skills building

• Individual identification of staff’s area of capacity building to make sure that they get equipped with knowledge to make them make use of IT tools easily.
• Provide standard technical training and materials to end users of commonly used technology and systems, in order to assist staffs in conducting their work.
• Take part in on-Job training and brief on exceptional incidents.
• Provide guidance and training to other colleagues in regard to the new solutions, troubleshooting and the network best practices

Educational level required:

• BSc. Degree in Social Sciences, Information Technology, Computer Science, or in any related field.

Experience:

• At least three year’s working experience in a networking/telecommunications environment
• Minimum of 2 years of experience in relief and/or any emergency response program interventions implementationespecially in a refugee or internally displaced persons (IDPs) context
• Demonstrated knowledge and understanding of CORE humanitarian standards and accountability to affected populations (AAP)
• Excellent working knowledge of Internet technologies, including: TCP/IP suite of protocols; Internet security; Internet routing; Voice over Internet Protocol)
• Good working knowledge of Microsoft Windows Operating Systems configuration and administration
• Working knowledge of computer and mobile-based applications such as Microsoft Word, Excel, PowerPoint, Outlook, Kobo Collect and beneficiary management and distribution information systems (LMMS/CTS or LMMS-ITS, Global Distribution Tool, Partner Connect
• Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively
• Excellent time-management skills. Able and willing to meet deadlines.
• Ability to work in, and contribute to, team building environment

Additional Requirements:

• Committed to World Vision’s vision, mission and core values.
• Willingness to work under pressure and extra hours.
• Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.
• Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

Working Environment / Conditions

• Work environment: Office-based with frequent travel to the field
• : Mainly domestic within the operation area.
• On call: On call to serve and support the emergency response

Applicant Types Accepted:

Local Applicants Only