Branch Business Relationship Manager

Job Summary:

The Branch Business Relationship Manager - IFB will plan, organize, lead, and control business development activities within the branch team in the assigned region.

The role is responsible for attracting, deepening, and managing financial relationships to meet deposit and Interest Free Banking (IFB) financing and investment growth goals, achieving business growth in the IFB market segment, and promoting the Bank’s products and services to enhance customer value and retention.

Job Requirement

Qualification:

• Bachelor’s degree in Business Administration, Banking, Finance, or related field
• Diploma/Certificate in Islamic Banking, Finance, or related field is an added advantage

Experience:

• Minimum of six (6) years of relevant experience

Skills & Competencies:

• Demonstrate in-depth understanding of Interest Free Banking (IFB) operations, deposits, financing, and investment products
• Good knowledge of IFB modes of finance/investments, Shari’ah principles, and associated risks
• Knowledge of modern sales and marketing practices in the financial services industry
• Strong networking skills for customer acquisition and retention
• Solid banking background, including credit, risk management, and compliance
• Project management skills
• Analytical skills

Leadership Competencies:

• Result-driven with ability to achieve measurable outcomes
• Coaching and team development skills
• Strong customer insight and relationship management
• Partnership engagement and stakeholder management
• Service excellence mindset
• Risk management capability
• Digital savviness
• Emotional intelligence (EI)
• Decisiveness in resource allocation and decision-making

Behavioral Competencies:

• Strong collaboration and communication skills
• Active engagement in organizational initiatives and teamwork
• Effective information sharing and clarity in communication
• Commitment to continuous improvement
• Adaptability and agility in changing environments
• Ability to build sustainable stakeholder relationships
• Customer empathy and understanding
• Data-driven decision-making ability
• Professionalism, integrity, and respect
• Inclusiveness and respect for diversity
• Transparency and authenticity in interactions