Corporate Business Relationship Manager

Job Summary

• Corporate Business Relationship Manager-IFB is responsible for growing and maintaining a portfolio of clients within the assigned sector by recommending or selling IFB Corporate Banking products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
• The role holder is also responsible for prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations to sustain business relationships, and providing business advice that benefits clients.

Academic and Professional Qualifications

• Bachelor’s Degree in Accounting, Accounting & Finance, Marketing Management, Business Administration, Banking, or related fields.
• Master’s Degree in Accounting, Accounting & Finance, Marketing Management, Business Administration, Banking, or related fields is an added advantage.
• Diploma/Certificate in Islamic Banking Finance or related fields is an added advantage.
• Experience in corporate banking is highly desirable.

Experience Requirements

• Minimum of Eight (8) years of relevant experience.
• At least two (2) years of experience in a middle or line management position.

Key Responsibilities

• Develop and manage corporate banking relationships with existing and potential customers.
• Identify new business opportunities and expand the corporate customer portfolio.
• Promote IFB Corporate Banking products and cross-sell other Bank products and services.
• Analyze customer needs and provide appropriate financial solutions.
• Manage customer expectations and ensure long-term business relationships.
• Provide business advice and support to customers to enhance their financial performance.
• Monitor customer portfolios and proactively address risks and opportunities.
• Conduct credit/financing analysis and support financing decisions according to Bank policies.

Functional/Technical Competencies

• Business Development: Ability to identify and pursue new business opportunities, build stakeholder relationships, and drive sales growth through market and environmental analysis.
• Credit/Financing Analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions while managing risks.
• Customer Portfolio Management: Ability to analyze customer portfolios, segment customers, and provide differentiated value propositions.
• Relationship Management: Ability to build and maintain strong customer relationships to ensure satisfaction and loyalty.
• Regulatory Compliance Knowledge: Understanding of relevant banking laws and regulations to ensure compliance and risk mitigation.
• Customer Data Analysis and Interpretation: Ability to analyze customer behavior, preferences, and trends to support cross-selling and business decisions.
• Credit/Financing Monitoring and Follow-up: Ability to monitor credit exposures, identify risks, and take corrective actions while maintaining customer relationships.

Leadership Competencies

• Result Driven: Ability and commitment to achieve measurable outcomes that contribute to organizational success.
• Coaching: Ability to support the growth, development, and performance improvement of team members.
• Customer Insight: Ability to understand customer needs, preferences, and behaviors to drive business success.
• Partnership Engagement: Ability to build and maintain partnerships with stakeholders to achieve common goals.
• Service Excellence Mindset: Commitment to delivering exceptional customer experiences.
• Risk Management: Ability to identify, assess, and mitigate business risks.
• Digital Savviness: Ability to use digital technologies and tools to improve efficiency and innovation.
• Emotional Intelligence: Ability to understand and manage emotions to effectively influence and inspire others.
• Decisiveness: Ability to prioritize, allocate resources, and make effective business decisions.

Behavioral Competencies

• Collaboration: Effective communication, teamwork, dependability, and engagement with others.
• Team Work: Ability to collaborate and support team members in achieving shared goals.
• Engagement: Active involvement in organizational initiatives, culture, training programs, and business objectives.
• Communication: Ability to clearly exchange information and ideas.
• Adaptability: Ability to adjust to changing situations while maintaining performance.
• Continuous Improvement: Commitment to improving processes and ways of working.
• Agility: Ability to respond quickly and effectively to changes.
• Responsiveness: Ability to meet new demands and customer needs efficiently.
• Customer Centricity: Ability to understand and exceed customer expectations through data-driven decisions and continuous improvement.
• Relationship Building: Readiness to collaborate and develop sustainable stakeholder relationships.
• Empathy: Ability to understand customer perspectives and experiences.
• Data Driven: Ability to use data to support decision-making.
• Respect: Demonstrating respect toward colleagues, customers, and stakeholders.
• Professionalism: Conducting oneself with competence, integrity, and respect.
• Inclusivity: Embracing diversity and fostering a sense of belonging.
• Genuineness: Demonstrating authenticity, transparency, and sincerity in interactions.

Skills Required:

• Accounting / Finance