Front Desk Receptionist

About Us:

We are a dynamic and customer-focused organization known for its commitment to excellence, innovation, and customer satisfaction. We are seeking a friendly, professional, and highly organized Receptionist who is committed to providing exceptional service and creating a welcoming environment for our clients and visitors. This role is perfect for someone with 1-2 years of experience who enjoys interacting with people and providing excellent customer service.

Job Description:

The Receptionist plays a crucial role in making a great first impression, ensuring all guests, clients, and employees feel valued and supported. This position requires a warm and approachable personality, excellent communication skills, fluent English language skills, and the ability to multitask in a dynamic office setting.

Key Responsibilities:

• Greet visitors warmly and professionally, ensuring a positive first impression.
• Answer and direct incoming phone calls promptly and courteously.
• Manage the reception area, ensuring it is clean, organized, and presentable.

• Schedule and manage appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain and update contact lists, directories, and other records.
• Assist visitors with inquiries and provide accurate information about the organization.
• Address and resolve customer concerns or escalate them to the appropriate department.
• Ensure a high level of customer satisfaction at all times.
• Liaise with staff and departments to relay messages and information accurately.
• Coordinate with vendors, suppliers, and service providers as needed.
• Perform general clerical duties such as photocopying, scanning, and filing.
• Assist with other administrative tasks as assigned by management.

Qualifications:

• Educational background in COTM or civil engineering field (additional qualifications are a plus).
• 1–2 years of experience as a receptionist, front desk officer, or in a customer service role.
• Excellent fluency in spoken and written English (mandatory).
• Strong communication and interpersonal skills with a customer-first attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm, courteous, and solution-oriented under pressure.
• Basic knowledge of office equipment (e.g., printers, scanners).

Skills Required:

• Civil / Engineering / Cotm