Jano Hotel
Guest Service Representative – Apply Today
Posted
8 months ago
Experience
****
Deadline
Closed
About the Company
Located in the heart of Addis Ababa, Jano Hotel offers modern comfort, personalized service, and a warm atmosphere for both business and leisure travelers. With 56 well-appointed rooms including Standard, Twin, and Deluxe King, we ensure every guest enjoys a restful stay. Our professional team is committed to making your experience seamless, from easy check-in to attentive guest services. Jano Hotel is your ideal base in Ethiopia’s vibrant capital, whether you are visiting for work, transit, or exploring the city.
Job Summary
This is a full-time, on-site role located in Addis Ababa for a Guest Service Representative. The Guest Service Representative will be responsible for welcoming guests, managing check-ins and check-outs, addressing guest inquiries, resolving issues, and providing exceptional customer service. Additional duties include coordinating with other hotel departments to ensure guest satisfaction and maintaining a friendly and professional demeanor at all times.
Qualifications
- Strong communication and interpersonal skills
- Proficiency in customer service and problem-solving
- Attention to detail and ability to multitask
- Experience in hospitality or a similar role is preferred
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and Cenet hotel management software is a plus
- Fluency in English; additional languages are a plus
- Diploma or Degree in Hospitality Management
Skills Required:
- Customer / Service / Secretarial
- Hotel / Tourism
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