HR Operations Officer

Job Summary

The HR Operations Officer is responsible for supporting and supporting core HR operational functions including recruitment, onboarding, compensation & benefits administration, employee records management, and HR reporting. The role facilitates efficient HR service delivery, compliance with company policies and procedures, and accurate administration of employee-related processes.

The position works closely with hiring managers, employees, and the HR team to support workforce needs and maintain effective HR operations across the organization.

Main Duties and Responsibilities

Recruitment & Talent Acquisition

• Facilitate and support end-to-end recruitment activities for approved vacancies.
• Support the preparation and posting of job advertisements through appropriate recruitment channels.
• Source candidates using job portals, social media, databases, and referrals.
• Support in screening applications and shortlisting candidates based on job requirements.
• Coordinate interview schedules with hiring managers and candidates.
• Support selection and hiring decisions through proper evaluation processes.

Workforce Planning Support

• Follow up on approved manpower requests and recruitment plans.
• Maintain recruitment trackers and vacancy status reports.
• Support workforce planning activities with hiring departments.

Candidate Management

• Maintain professional communication with candidates throughout the recruitment process.
• Ensure positive candidate experience during interviews and onboarding.
• Prepare offer letters and employment documentation.
• Conduct reference and background checks where required.

Onboarding & Induction

• Facilitate onboarding processes for newly hired employees.
• Support completion of required hiring documents and personnel files.
• Facilitate orientation and induction programs for new employees.
• Collaborate with relevant departments for onboarding readiness.

Recruitment Administration

• Maintain accurate recruitment records, databases, and candidate files.
• Update recruitment reports and hiring statistics regularly.
• Ensure proper documentation and approval processes are followed.
• Maintain confidentiality of recruitment information and candidate data.

Employer Branding & Talent Pipeline

• Support employer branding initiatives and recruitment campaigns.
• Participate in job fairs, career events, and university recruitment activities.
• Support the building and maintaining of talent pipelines for critical positions.

Compensation & Benefits Administration

• Support administration of employee compensation and benefits programs.
• Facilitate employee enrollment and updates for company benefits schemes.
• Assist in payroll preparation by verifying attendance, leave, overtime, and employee data.
• Maintain compensation and benefits records accurately and confidentially.
• Support salary adjustment, allowance, and benefits documentation processes.
• Respond to employee inquiries related to compensation and benefits matters.
• Support implementation of compensation and benefits policies and procedures.

Compliance & Policy Adherence

• Support to ensure recruitment activities comply with company policies and labor regulations.
• Promote fair and transparent recruitment practices.
• Ensure proper approval and documentation for all hiring activities.

Other Responsibilities

• Perform any other duties assigned by the HR Director/HR Manager or senior management.

Required Competencies and Professional Skills

• Recruitment and candidate sourcing skills
• Knowledge of labor law and hiring procedures
• HR administration and documentation
• HR reporting and database management
• Microsoft Office proficiency
• Human Resource Information System (HRIS) experience

Personal Qualities

• Strong communication and interpersonal skills
• Organizational and coordination ability
• Attention to detail
• Professionalism and confidentiality
• Time management and multitasking ability
• Problem-solving and decision-making skills

Qualification

• Bachelor’s Degree in Human Resource Management, Management, Business Administration, or related field.

Experience

• 3+ years of relevant recruitment or HR experience.
• Experience handling full-cycle recruitment is preferred.
• Experience recruiting for multiple departments or operational roles is an advantage.

Skills Required:

• Hr / Public / Admin
• Sales / Marketing / Business / Management