IT Operations Officer (DAS Operations Lead), CST I

ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

WFP Ethiopia, one of the largest and complex operations for WFP globally, is currently rolling out its five-year Country Strategic Plan (2020-2025). While the bulk of operations will continue to address the immediate short-term needs of refugees, internally displaced persons and other food-insecure and undernourished people, there will be a gradual expansion and intensification of resilience and livelihood diversification initiatives at the humanitarian–development–peace nexus.

WFP Ethiopia is scaling up the digitalization of its assistance delivery in the country, leveraging technology to improve processes for efficient beneficiary management. The country office is streamlining the in-kind modality while expanding on Cash-Based Transfers (CBT) modalities.

JOB PURPOSE:

Under the overall supervision of the Head of DAS (IT Operations Officer DAS), the DAS Operations Lead is responsible for supporting beneficiary management activities across the country. He/she will work with all stakeholders from the country office and the field offices to ensure the leveraging of technologies like SCOPE and other related systems to support the implementation of our programmes.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Lead the implementation of SCOPE and all related systems across the country to support efficient beneficiary management.
• Support the rollout and full deployment of DAS solutions and systems, including SCOPE, with all units and partners, for registering beneficiaries, delivering food or cash assistance to beneficiaries.
• Analyze the pre-deployment IT needs for DAS solutions, including IT equipment and services, staffing, and provide budget and estimates.

• Develop jointly with other units and coordinate technology-related trainings and capacity building for WFP and partners, including new IT staff supporting DAS solutions.
• Liaise with the SCOPE Service Desk to address operational and technical issues related to DAS operations.
• Attend meetings with all stakeholders (Activity Managers, CBT/IDM, Procurement, Finance, Supply Chain, RAM) in preparation or during implementations
• Monitor SCOPE implementation and constantly check the data on the platform to ensure better controls and compliance with guidance and good practices.
• Undertake other tasks as required.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

Advanced or First University degree, preferably in Information Systems, Information Technology, Computer Science, Data Science or other relevant fields, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience:

• At least 3 years of postgraduate progressively responsible professional experience in the private or public sector, demonstrating high performance;
• Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
• Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.
• Strong experience in using SCOPE is required. Experience in MODA and PIT would be an asset.
• Experience in supporting food assistance and cash-based transfers programmes implementation: in the design, set- up, implementation, and evaluation of multiple delivery systems through different transfers modalities is an asset and highly valued.
• Experience in coordinating with multiple stakeholders, including government counterparts, the private sectors, civil society, and the humanitarian community,

• Experience in humanitarian and hardship contexts is desirable.
• Developed practical expertise in data analysis & management, data privacy & protection and digital transformation implementation through a project management cycle including the design, data collection and analysis and assessment.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Hands-on experience with SCOPE and related solutions.

Language:

• Fluency (level C) in English.

Skills Required:

• Computer / Software / It / Data