IT Support Engineer

Educational Qualification

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
• Advantageous Certifications: ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certifications, or other equivalent industry-recognized certifications.

Experience Requirements

• Minimum of 3–4 years of relevant experience in IT Support, Service Desk, Infrastructure Support, or a similar role.

Key Responsibilities

• Provide technical support for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Respond to and resolve user support requests within established service level agreements (SLAs).
• Diagnose and resolve hardware, software, and network connectivity issues.
• Support LAN/WAN infrastructure, wireless networks, and TCP/IP connectivity.
• Manage user accounts, passwords, and access permissions as required.
• Install software updates, security patches, and system upgrades.
• Document support requests, resolutions, and technical procedures.
• Assist with IT asset management, inventory tracking, and equipment deployment.
• Support cybersecurity initiatives by following security policies and protecting organizational data.
• Collaborate with internal teams and external vendors to resolve complex technical issues.
• Perform preventive maintenance and recommend improvements to IT infrastructure.

Required Skills and Competencies

• Strong troubleshooting skills across hardware, software, and networking environments.
• Sound understanding of LAN/WAN technologies, TCP/IP protocols, and wireless networking.
• Experience supporting desktops, laptops, printers, and peripheral devices.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills.
• Knowledge of cybersecurity, data protection, and IT governance practices.
• Ability to prioritize multiple tasks and work within service level agreements.
• Ability to work independently and collaboratively in a team environment.
• Strong documentation and time management skills.

Skills Required:

• Computer / Software / It / Data