Junior IT Officer

Job Summary:

The Junior IT Officer will provide first-line technical support, assist in hardware and network setup, perform routine maintenance, and document IT processes under the supervision of senior IT staff. This entry-level role is designed to develop practical IT skills through hands-on experience in troubleshooting, system maintenance, and user support. The Junior IT Officer will be expected to learn and adapt quickly while ensuring IT systems remain functional and well-documented.

Key Responsibilities:

• Provide first-level IT support for hardware, software, and network issues.
• Assist in installing and configuring IT equipment.
• Troubleshoot basic network issues and escalate complex problems.
• Perform preventive maintenance on computers, printers, and peripherals.
• Maintain hardware inventory & asset tracking.
• Support the setup of new workstations and IT equipment.
• Implement and manage security protocols to protect data and systems from threats such as viruses, malware, and unauthorized access.
• Regularly update security software and conduct security audits.
• Ensure data is backed up regularly and securely.

• Manage data storage solutions and recover data in the event of hardware failure or data loss.

Network & Security Support

• Assist in the installation of network cables, routers, and switches.
• Monitor network performance and escalate issues to senior staff.
• Ensure that security policies (firewall, antivirus, access control) are followed.
• Maintain documentation of IT systems, configurations, procedures, and incidents.
• Report on system performance, issues, and resolutions to Senior IT Officer.

Qualifications and Requirements:

Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.

• Strong analytical and problem-solving skills to troubleshoot software and hardware issues.
• Knowledge of maintaining and repairing computers, printers, copiers, and other IT hardware.
• Understanding of network infrastructure, including cabling, Wi-Fi, and biometric systems.
• Familiarity with HRM systems, PEDS systems, and time attendance machines.
• Experience in managing IT assets and maintaining inventory records.
• Ability to provide technical support and training to end-users.
• High attention to detail to ensure software and systems meet business requirements.

Skills Required:

• Computer / Software / It / Data