Manager- Partnership And MSME Support Division

Job Summary

The Division Manager – MSME & Rural Banking is responsible for planning, organizing, coordinating, and supervising the Bank’s MSME and Rural Banking operations. The role focuses on driving sustainable portfolio growth, ensuring sound credit administration, maintaining regulatory compliance, strengthening risk management practices, and improving customer service delivery. The position leads the implementation of MSME and rural banking strategies, policies, and operational plans while providing technical guidance and operational support to branches and relevant business units.

The role also involves collaborating with internal and external stakeholders to expand the Bank’s presence in MSME and rural market segments, enhance business development initiatives, support product implementation, and ensure strong portfolio quality.

Key Responsibilities

• Lead the planning, implementation, and monitoring of MSME and Rural Banking strategies and operational plans.
• Manage and supervise MSME and rural banking activities to achieve business growth objectives.
• Drive sustainable growth of MSME and rural banking portfolios while maintaining portfolio quality.
• Ensure effective credit administration, risk management, and compliance with banking regulations.
• Support the development and implementation of MSME and rural banking products and services.
• Provide technical guidance and operational support to branches and business units.
• Monitor business performance, identify challenges, and recommend improvement strategies.
• Strengthen customer acquisition, retention, and service excellence within MSME and rural market segments.
• Collaborate with internal departments and external stakeholders to enhance MSME and rural banking initiatives.
• Ensure effective implementation of banking policies, procedures, and regulatory requirements.
• Prepare performance reports and provide strategic recommendations to senior management.
• Promote innovation and continuous improvement in MSME and rural banking operations.

Educational Qualification

• Master’s Degree or Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration, or other related fields.

Experience Requirements

• Minimum of 9 years of relevant experience in the banking industry.
• At least 2 years of experience in a Principal Partnership & MSME Officer position or equivalent role.

Required Skills and Competencies

• Strong knowledge of MSME banking operations, rural banking practices, and financial services.
• Good understanding of credit management, portfolio monitoring, and risk assessment.
• Strong leadership, team management, and decision-making skills.
• Excellent business development and customer relationship management abilities.
• Strong analytical and problem-solving skills.
• Ability to develop and implement strategic business plans.
• Knowledge of banking regulations, policies, and compliance requirements.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work effectively with branches, business units, and external partners.
• Proficiency in Microsoft Office applications and banking systems.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management