Office Receptionist

Job Vacancy: Office Receptionist / Front Desk Coordinator

Company: Afro Sweden Real Estate PLC

Location: Bole, Addis Ababa

Job Type: Full-Time

Industry: Real Estate Development

About Us

Afro Sweden Real Estate is a leading real estate development firm dedicated to developing luxurious apartments. We pride ourselves on professionalism, innovation, and elite customer service. We are looking for a polished, high-energy Office Receptionist to be the first point of contact for our clients, investors, and partners.

Job Summary

As the face of our company, you will manage our front desk tasks daily. You will welcome guests, direct phone inquiries, and assist both the sales and marketing team in maintaining a seamless, professional office environment.

Key Responsibilities

Greeting and welcoming visitors:

• Identifying their needs and directing them to relevant personnel.
• Providing general information about the company and its services.

Answering and directing phone calls:

• Efficiently handling incoming phone calls.
• Screen and transferring calls to appropriate persons or departments.

Managing appointments:

• Scheduling appointments for clients with managers, developers, or other staff members and confirming appointments beforehand.

Maintaining the office:

• Keeping the reception area clean, tidy.
• Well-stocked with necessary guest services and materials like brochures, forms, and pens.

Providing basic information about:

• Company profile, completed projects, under construction & upcoming projects.
• Presenting available units for sale, their price, amenities and payment schedule.
• Creating a good understanding of company’s commitment for quality of work.

Collecting and distributing mail and packages:

• Receiving and sorting incoming memo, mail and packages for employees, departments and the company.

Maintaining databases and records:

• Client information, property listings and other relevant data.

Qualifying potential Home buyers by:

• Gathering basic information about potential home buyers.
• Understanding home buyers needs and budget.
• Understanding and directing them to the marketing and sales head.
• Qualify leads and identify their needs, wants, and budgets.
• Conduct property showings and present properties in a compelling way.
• Negotiate offers on behalf of the company to achieve the best possible terms.
• Manage contracts and paperwork throughout the transaction process.
• Build and maintain strong relationships with home buyers, understanding their needs and exceeding their expectations.
• Stay updated on market trends and real estate practices.
• Show strong negotiation and problem-solving skills.
• Practice a positive and energetic attitude with a strong work ethic.
• Create a collaborative and supportive work environment.

Additional Responsibilities:

• Administrative tasks: Handling basic office tasks like photocopying, filing, and data entry.
• Maintaining a professional and positive demeanor: Creating a welcoming and professional atmosphere for home buyers and visitors, promoting the company's brand image.
• Adapting to changing situations: Remaining flexible and resourceful to handle unexpected situations and changes in workflow.
• Uphold company policies and procedures, ensuring confidentiality of sensitive information.
• Take all necessary precautions to protect confidential information from unauthorized access, disclosure, loss, or misuse.
• Comply with all applicable laws and regulations regarding the protection of confidential company information.
• Submit a weekly and monthly report.

Qualifications & Skills

• Experience: Minimum of 1–2 years of experience as a receptionist, front desk coordinator, or administrative assistant. Experience within the real estate, hospitality is highly preferred.
• Education: Bachelor’s degree in Management or related fields.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel).
• Communication: Exceptional verbal and written communication skills with a strong customer-service mindset.
• Organization: Excellent multitasking and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Appearance: Professional appearance and attitude aligned with a corporate real estate environment.

Skills Required:

• Customer / Service / Secretarial