Senior Payment Card System Administrator

Qualification

• Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering, or equivalent field

Experience

• Minimum of five (5) years relevant experience

Job Summary

The Senior Payment Card System Administrator is responsible for developing and providing system support for in-house digital solutions and platforms related to payment cards. The role includes interpreting business needs, providing technical solutions, and ensuring smooth operation and maintenance of card-related systems.

Behavioral Competencies

• Collaboration: Effective communication, teamwork, dependability, and engagement
• Team Work: Supporting team members and leveraging strengths to achieve goals
• Engagement: Active participation in projects, training, CSR initiatives, and organizational culture
• Communication: Clear exchange of information to ensure shared understanding
• Adaptability: Adjusting to change without disrupting operations
• Continuous Improvement: Commitment to enhancing processes and performance
• Agility: Ability to move quickly and efficiently
• Responsiveness: Meeting new demands promptly
• Customer Centricity: Understanding and exceeding customer needs, building long-term relationships
• Relationship: Building sustainable stakeholder relationships
• Empathy: Understanding and sharing customer perspectives
• Data Driven: Using data to inform decisions
• Respect: Maintaining harmonious and professional interactions
• Professionalism: Acting with competence, integrity, and respect
• Inclusivity: Embracing diversity and fostering belonging
• Genuineness: Being authentic, sincere, and transparent

Functional/Technical Competencies

• Monitoring and Follow-Up: Check system health for all card-related systems including Base24-eps, CMM, PRM, Perso Systems, Acquirer, Interchange, and Issuer
• End of Day Operations and Configuration: Execute daily end-of-day operations for each network and configure terminals on card channel platforms
• System Support and Maintenance: Provide support for end-users, identify, diagnose, and resolve system issues or malfunctions