Software Implementor

Job Summary

We are hiring Software Implementers to lead the successful deployment, onboarding, training, and go-live of clients across our suite of software solutions. Working closely with the After-Sales Support and Technical teams, the role ensures customers are fully prepared to adopt systems through effective implementation, user training, and on-site support. The Software Implementer acts as the bridge between technical teams and end users by configuring software based on client requirements, installing and setting up solutions, delivering hands-on training, facilitating go-live, and gathering user feedback to support continuous improvement. The role requires strong communication, adaptability, problem-solving skills, and a customer-focused mindset to ensure smooth client transitions into live operations.

Educational Qualification

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field

Experience

• 0–1 years of experience in software implementation, technical support, client onboarding, or similar roles

Technical Knowledge

• Understanding of enterprise software systems such as ERP, POS, CRM, Accounting, or Inventory Management systems
• Basic knowledge of databases, APIs, networking, and software troubleshooting is an advantage

Skills & Competencies

• Strong communication, presentation, and interpersonal skills
• Ability to translate business requirements into software configurations
• Ability to work independently and manage multiple implementation projects
• Strong problem-solving and customer service orientation
• Ability to meet deadlines and handle multiple priorities

Language Requirements

• Fluency in English and Amharic; additional languages are an advantage

Other Requirements

• Willingness to travel to client sites for implementation, training, and go-live support

Skills Required:

• Computer / Software / It / Data