Call Center Officer

Job Description

With a vision “To be the premier Partner in Ethical Banking “, we are proud to announce that Hijra Bank is looking for dynamic, energetic, conscious, and service-oriented individuals to make part of its team. Spanning the length and breadth of the country, Hijra bank branches network boasts strategically located cities and towns to be closer to our esteemed customers and ensure their financial needs are met with utmost efficiency and care.

To sustain and enhance the quality of our services, we are actively seeking individuals who embody the spirit and value of “Honesty, Inclusive, Just & Fair, Responsible & Agile” and are deeply committed to providing exceptional customer experiences. Joining our team is becoming an integral part of our “Journey to a brighter future” for ethical banking in Ethiopia.

Qualification

• Bachelor’s degree in Management, Accounting, Business Administration, Marketing Management, or related fields.

Experience

• Minimum of 1 year of experience in Call Center operations or customer service related roles.

Additional Requirements

• IFB Certification is advantageous.
• Strong communication and interpersonal skills.
• Good customer handling and problem-solving ability.
• Ability to work under pressure and manage customer inquiries effectively.
• Basic computer application knowledge and data handling skills.
• Commitment to ethical banking principles and customer satisfaction.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management