Call Center Support Representative

We are seeking a reliable and customer-focused Call Center Support Representative to join our team. In this role, you will handle inbound and/or outbound customer interactions, resolve inquiries efficiently, and deliver a high-quality service experience. The position operates on a shift-based schedule, requiring flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Handle incoming calls, emails, or chats from customers in a professional manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues promptly and effectively
• Escalate complex issues to the appropriate departments when necessary
• Follow company procedures, scripts, and compliance guidelines

Must Have

• Bachelor's Degree, Diploma or equivalent
• Functional Laptop
• Basic computer literacy and familiarity
• Customer-oriented mindset and professionalism
• Willingness to work flexible shifts, including nights and weekends

Work Schedule

• Rotational shifts (morning, evening, night) include weekends and public holidays
• Flexibility is required based on operational needs

What's great about the job?

• Great team of smart people, in a friendly and open culture
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast-evolving company

Skills Required:

• Any / Field
• Customer / Service / Secretarial