ETTA Solutions PLC
Call Center Support Representative
Posted
2 months ago
Experience
0-1 years
Deadline
Closed
We are seeking a reliable and customer-focused Call Center Support Representative to join our team. In this role, you will handle inbound and/or outbound customer interactions, resolve inquiries efficiently, and deliver a high-quality service experience. The position operates on a shift-based schedule, requiring flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
- Handle incoming calls, emails, or chats from customers in a professional manner
- Provide accurate information about products, services, and policies
- Resolve customer complaints and issues promptly and effectively
- Escalate complex issues to the appropriate departments when necessary
- Follow company procedures, scripts, and compliance guidelines
Must Have
- Bachelor's Degree, Diploma or equivalent
- Functional Laptop
- Basic computer literacy and familiarity
- Customer-oriented mindset and professionalism
- Willingness to work flexible shifts, including nights and weekends
Work Schedule
- Rotational shifts (morning, evening, night) include weekends and public holidays
- Flexibility is required based on operational needs
What's great about the job?
- Great team of smart people, in a friendly and open culture
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast-evolving company
Skills Required:
- Any / Field
- Customer / Service / Secretarial
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