CD Capability Manager

At Unilever, everything we do is driven by purpose. This is your opportunity to shape a better business and a better world through the work you do.

We’re looking for a Customer Development Capability Manager who will accelerate business growth by developing world‑class commercial capabilities, improving execution excellence, and anchoring data-driven decision-making across teams.

This role is perfect for a dynamic, analytical, and people-focused professional ready to make a big impact in a fast-paced environment.

Key Responsibilities

• Performance & Growth Delivery
  • Design and continuously improve commercial incentive frameworks.
  • Translate business strategy into KPIs, scorecards, and measurable performance routines.
  • Lead monthly and quarterly performance reviews.
  • Support field market visits and drive post-visit follow-ups.
  • Collaborate with Sales and Route-to-Market teams to close execution gaps.
• Capability Building
  • Own and drive the Customer Development capability agenda end-to-end.
  • Design onboarding journeys and structured learning pathways for CD teams.
  • Lead key academies (TDOM, EWA Academy, NRM, etc.).
  • Strengthen field coaching capabilities.
  • Manage capability calendars, reinforcement programs, and performance tracking.
  • Measure learner proficiency and in-field application.
• Digital & Operational Excellence
  • Lead improvements in dashboards, reporting tools, and analytics.
  • Standardize ways of working for operational rigor.
  • Drive digital execution and e-commerce readiness.
  • Support CBD presentation development and deck design.
• Culture & Engagement
  • Lead Cultureshop and culture cascade initiatives.
  • Support Regional Sales Managers and the broader leadership community.
  • Drive engagement, recognition, and cross-market best-practice sharing.

Qualifications & Experience

• Bachelor’s degree required; master’s degree is an advantage.
• Minimum 5 years’ experience in Customer Development, Sales, Capability Development, or NRM.
• Strong experience in training design, facilitation, and performance management.
• High proficiency in reporting tools — Excel, Power BI, data management systems.
• Strong analytical skills with the ability to convert data into actionable insights.
• Excellent organizational and time-management capability.
• Demonstrated cross-functional collaboration and influence.
• Strong problem-solving ability and adaptability to changing business environments.
• Attention to detail and exceptional communication skills.
• Proven customer service mindset and stakeholder management skills.