Customer Service And Call Center Operator

Job Summary:

The Customer Service Officer at Teklehaimanot General Hospital plays a vital role in ensuring an exceptional experience for patients and visitors. This full-time, entry-level position is ideal for fresh graduates seeking to launch their careers in customer service. The officer will work in an office environment, assisting with inquiries, resolving issues, and providing comprehensive support to enhance patient satisfaction and hospital reputation.

Key Responsibilities:

• Assist patients and visitors with inquiries in a courteous and professional manner.
• Handle incoming calls and respond to emails promptly and effectively.
• Coordinate with various departments to resolve patient issues and concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide information about hospital services, policies, and procedures.
• Monitor and manage waiting times to improve patient experience.
• Gather feedback from patients to identify areas for improvement.
• Support administrative tasks as needed to facilitate hospital operations.
• Attend training sessions to enhance customer service skills and knowledge.
• Contribute to a positive and collaborative team environment.

About You

Required Skills:

• Demonstrate excellent customer service skills in all interactions.
• Communicate clearly and effectively, both verbally and in writing.
• Exhibit strong problem-solving abilities to address patient concerns.
• Show empathy and patience when dealing with sensitive situations.
• Adapt to changing circumstances and respond to patient needs efficiently.
• Maintain professionalism and composure under pressure.
• Work collaboratively with team members to achieve common goals.
• Organize and prioritize tasks effectively to manage workload.
• Utilize technology and software for record-keeping and communication.
• Engage in continuous learning to improve service delivery.

Desired Skills:

• Familiarity with healthcare terminology and medical services.
• Basic knowledge of customer relationship management (CRM) systems.
• Ability to work flexible hours, including weekends and holidays.
• Cultural sensitivity and awareness in patient interactions.
• Proficiency in multiple languages is an advantage.

Skills Required:

• Customer / Service / Secretarial